
Transform Banking Marketing with SAS CI360 Banking Accelerator
Thursday, 6th November 2025 | 9.00 AM - 11.15 AM
Hotel Maya Kuala Lumpur City Centre
Event Summary: The Next Generation of Bank Marketing
The banking industry is entering a new era of marketing—one where traditional campaigns are no longer enough to drive engagement, trust, and loyalty. With rising customer expectations, the explosion of digital channels, and the power of AI-driven personalization, banks must rethink how they connect with customers at every stage of the journey.
This exclusive event brings together senior leaders, marketers, and innovators to explore the future of bank marketing. Attendees will discover how next-generation strategies—powered by data, technology, and creativity—are reshaping the financial services landscape. From hyper-personalisation and real-time engagement to AI-driven customer journeys, loyalty programs, and ethical data use, the session will highlight practical approaches banks can take to stay ahead of disruption.
Key Themes:
- Personalisation at Scale: Using data and AI to deliver one-to-one experiences that matter.
- Omnichannel Engagement: Creating seamless customer interactions across physical and digital touchpoints.
- Data Security and Compliance: Balancing innovation with transparency, security, and regulatory requirements and operationalising customer data without moving it.
- New Loyalty Models: Moving beyond points and discounts to emotional loyalty, lifestyle engagement, and value-driven programs.
- Agentic AI & Automation: Leveraging intelligent agents to transform service, marketing, and retention strategies.
Tackling the Challenge
Delivering these capabilities can be expensive and complex, with many banks struggling to turn vision into reality. That’s where SAS CI360 comes in: its advanced marketing and analytics platform provides the precision, scalability, and flexibility needed to execute next-generation strategies. Combined with Digital Alchemy’s Banking Accelerator, banks can achieve these business benefits quickly, cost-effectively, and in a de-risked way—ensuring rapid time-to-value without the pitfalls of lengthy, high-risk projects.
Why Attend?
Participants will leave with fresh perspectives, actionable frameworks, and case studies on how banks are reimagining marketing to drive sustainable growth. It’s not just about the future of marketing—it’s about the future of customer relationships in banking.
Agenda
- Setting the scene: key challenges in bank marketing today.
- Objectives of the session and how SAS CI360 with Digital Alchemy’s Banking Accelerator addresses them.
- Moving from product- and service-led to truly customer-centric banking.
- Delivering seamless, real-time engagement across digital and physical channels.
- The role of AI-driven automation in transforming customer journeys.
- Unlocking customer behavior insights with journey analytics.
- Building trust and loyalty through data-driven customer experience management.
- Advanced segmentation and modeling for precision marketing.
- Customer portfolio management as a driver of sustainable value.
- Customer Data Platforms (CDPs): breaking silos, enabling speed, and simplifying execution.
- Operationising cloud and on premise data in line with regulatory compliance.
- Analytical tools for real-time personalization at scale.
- Aggregating cross-channel data to create a single customer view.
- Deep dive into the Banking Accelerator powered by SAS® CI360.
- Applying propensity models and customer flags to drive targeted campaigns.
- Harnessing AI for sharper insights and improved data intelligence.
- Q&A with experts from SAS and Digital Alchemy.
- Next steps: How SAS CI360 and the Banking Accelerator can help transform your bank’s marketing approach.
Speakers
Mohamed Shakeer Anver
Sr. Customer Intelligence Solutions Manager
SAS
Tim Charlesworth
MadTech Advisor
SAS
Chris Tew
Country Manager
Digital Alchemy
This event is no longer available for registration.
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About Us
SAS is a global leader in AI and analytics software, including industry-specific solutions. SAS helps organizations transform data into trusted decisions faster by providing knowledge in the moments that matter. SAS gives you THE POWER TO KNOW®.
Contact Us
Visit SAS Software for more information
Have Questions?
Feel free to contact us at Charmaine Choo
We look forward to seeing you there!
