Customer Experience 2030

Breakfast seminar

Join us for the launch of the Customer Experience 2030 study


Our top priority is the health and well-being of our attendees and employees. After careful consideration of the evolving concerns around COVID-19, we’ve made the decision to cancel this in person event.

By 2030, 8 out of 10 consumers expect to be leveraging smart assistants in their lives – and in how they engage with brands, organizations and governments.*

They will expect slick personalisation, bespoke offerings for them as individuals and a seamless customer experience. But they are also worried how much brands and organisations know about them and how much data they hold.

How will brands survive and thrive in the next 10 years?

We conducted a global survey to more than 4000 consumers and brands to understand what defines customer experience today and how it’s evolving through the year 2030. 

The findings will surprise you…

At this exclusive breakfast seminar, Manuel Tönz, Head of Customer Intelligence, SAS Switzerland will share his thoughts about preparing for the 2030 paradox and how brands can plan for the paradigm change in digital trust and loyalty.

* Futurum and SAS Experience 2030 survey, October 2019


Time slotContent
08:00-08:45Breakfast buffet
09:00-09:45Customer Experience 2030 – a look into the crystal ball
09:45-10:15Discussion – overcoming the trust and loyalty 2030 paradox
10:15-10:20Wrap-up - please join us for refreshments


The Screening Room
10 Monmouth Street
London, WC2H 9HB



This event is no longer available for registration.

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