Real-Time Analytics in Communications: Deeper Customer Insights. Better Customer Experience.
Learn how to create real-time, contextualized interactions and analyze all data to gain a holistic view of customers.
About the webinar
Want to truly connect with your customers? A set-it-and-forget-it CX strategy just isn’t going to cut it.
If you want to create real-time, meaningful, personalized interactions, you’re gonna need to go deeper.
With customer analytics, you can analyze all your data to gain a holistic view of customers. It’s the most direct line to meaningful, consistent engagements throughout the customer journey.
In fact, according to a survey sponsored by SAS, Intel and Accenture and conducted by Harvard Business Review Analytic Services, 58 percent of respondents said their companies have seen a significant increase in customer retention and loyalty from using customer analytics.
Join this webinar to learn:
- Why CSPs invest in real-time analytics.
- How CSPs are deploying personalization and measurement to inform CX.
- Concrete steps that CSPs should consider when undertaking real-time deployment.