Understanding Your Customer in a Digitized Landscape | SAS

On-Demand Webinar

Understanding Your Customer in a Digitized Landscape

Experts from SAS and Javelin Strategy & Research discuss the pandemic-driven increase in digital banking and its effects on the fraud landscape and the customer experience.

About the webinar

As the pandemic fast-tracks the shift toward digital and mobile customer platforms, vulnerabilities in payment services are increasing too.

The number of attempted fraudulent transactions continues to climb, and the speed at which transactions are executed leaves banks and other payment processors less time to pinpoint and thwart fraud.

The good news is that many of the same advances in technology used to perpetrate sophisticated digital fraud schemes can be used to counteract them.

In this webinar, experts from SAS and Javelin Strategy & Research will discuss the pandemic-driven increase in digital banking and its effects on the fraud landscape and the customer experience.

What you'll learn:

  • Which fraud threats consumers and financial organizations are facing right now.
  • How to better protect consumers and your organization from the growing challenges of synthetic IDs, account takeovers and more.
  • Where banks and financial institutions can direct capital and time for the best ROI.
  • Why emerging payment methods and channels used by both consumers and criminals are contributing to the cross-channel nature of payments fraud.

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About the Experts


Alex Kwiatkowski
Principal Industry Consultant, Global Banking Practice, SAS


Krista Tedder
Head of Payments, Javelin Strategy & Research

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