On-Demand Webinar

AI-Enriched IoT Analytics: Shaping the Future of Customer Experience

Join us for this webinar to learn how combining advanced IoT analytics with AI can unlock the value of IoT data and craft a better customer experience.


About the webinar

Successful marketers must build Internet of Things technologies directly into customer journeys to garner insights and continuously optimize the customer experience.

Organizations must be able to gather and analyze data from IoT devices, applications, processes, people and environments from edge to enterprise. But then what? How do you use derived insights to create a better CX?

Join our experts to learn how to get the predictive and prescriptive insights you need to drive CX by applying advanced analytics and artificial intelligence. Find out how to use all of this to orchestrate real-time customer interactions that drive lasting brand recognition with differentiated CX.

Why attend?

  • Better understand why IoT analytics with embedded AI capabilities evolves the customer experience.
  • Develop strategies to unlock the value of IoT data and analytics capabilities to rethink and reshape CX.
  • Learn how to work with IoT data to derive new customer insights.
  • See how IoT analytics can transform the customer experience in different industries.

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About the Experts

Wilson Raj, Global Director of Customer Intelligence, SAS  

Wilson Raj is Global Director of Customer Intelligence for SAS. He collaborates with industry leaders, customers, alliances, sales, marketing and product teams to establish, extend and promote SAS customer intelligence growth strategy. His mission is to drive the global marketing of SAS® Customer Intelligence solutions by giving marketing organizations the power to find the most profitable growth opportunities, take the best marketing actions and maximize cross-business impact.

Khondoker Huq, Principal Industry Marketer, IoT, SAS

Khondoker Huq is the Global Head of Industry Marketing with the IoT Division at SAS, where he is responsible for defining strategy for industries including manufacturing, oil and gas, energy and utilities, retail, insurance, transportation, and health care and life science. He has more than 25 years of industry experience with Fortune 500 enterprises in various leadership roles. Prior to joining SAS, Khondoker was instrumental in developing Hewlett Packard Enterprise’s IoT platform strategy and working with customers and third-party partners globally to enable go-to-market plans.