About this e-book
Take an interactive look at how a newly appointed Customer Experience Manager (CEM) navigates his quest to create an omnichannel experience. This ebook walks through steps for building a team focused on a common goal and creation of a customer journey map. You’ll see how the CEM learns about the power of story as a communication tool to share the progress and success of the omnichannel project. It includes an interactive checklist you can use to see how storytelling is working for you.
About SAS
SAS is the leader in analytics. Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence. SAS gives you THE POWER TO KNOW®.
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