SAS | The Power to Know
cq5dam.thumbnail.319.319
White Paper

Shopper Insights to Improve Retail Loyalty Programs

About this paper

The escalating proliferation of retailer customer loyalty programs has led many to question the return on their program investment. While there is debate on the best set of outcomes to measure the ROI, one of the most widely accepted metrics is retailer loyalty. As with any product, service or program innovation, sustained loyalty program growth through differentiation is made possible with customer insights. The need for these consumer insights and data-driven recommendations is the reason for this collaborative research study between SAS and the Kellogg School of Management.

Leveraging Kellogg’s experiential learning initiative, SAS worked with a group of MBA marketing research students to pursue a rigorous study to uncover relevant consumer insights about what drives retailer loyalty. The purpose of those insights is to provide guidance for how retailers can improve their loyalty programs.

About SAS

SAS is the leader in analytics. Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence. SAS gives you THE POWER TO KNOW®.

已经注册? 自动完成表格 登录

*
*
*
*
 
*
 
 
  是的,我愿意订阅来自SAS公司及其附属机构的不定期邮件,了解其产品及服务等相关信息。我知道我可以随时通过点击电子邮件中的退订链接取消我的订阅。  

您的个人信息受到 SAS隐私协议 的保护。

 
 

Back to Top