SAS | The Power to Know
cq5dam.thumbnail.319.319
White Paper

Lessons from the Leading Edge of Customer Experience Management

A Harvard Business Review Analytic Services Report

About this paper

Top organizations are improving both customer loyalty and profitability by creating consistently positive experiences for their customers. But many new ideas are emerging for how to create both unique and superior customer experiences that make a difference. This Harvard Business Review research paper examines how forward-looking organizations take a strategic approach to the customer experience, including how to design, implement and manage the customer experience in a disciplined way; overcome channel and data challenges; and develop best practices around customer understanding, measurement, design and strategy.

已经注册? 自动完成表格 登录

*
*
*
*
 
*
 
 
  是的,我愿意订阅来自SAS公司及其附属机构的不定期邮件,了解其产品及服务等相关信息。我知道我可以随时通过点击电子邮件中的退订链接取消我的订阅。  

您的个人信息受到 SAS隐私协议 的保护。

 
 

Back to Top