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Advanced Analytics: Enabling Government Agencies to Boost Debt Collections Without Hiring New Staff

About this paper

Federal, state and local government agencies can increase their resources by collecting all of the tax and non-tax revenues they’re already owed – and do so with existing people, call center and budget resources. Consider that the current collections process treats every debtor the same. Analytics can identify high-value debts that are most likely to be collected. By gathering relevant data from within and outside the agency, advanced analytics give collectors a 360-degree view of each debtor. With these capabilities, agencies can collect more of what they’re owed, improve efficiency, and better determine just the right action to take to get debtors to pay.

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