About this paper
Before the Internet of Things, communication with consumers after the sale was virtually nonexistent. Information on real-world product usage was sparse and mostly regarded problem resolution. As connected product and service analytics rapidly evolve, next-generation capabilities are quickly addressing those CX shortfalls. This is ushering in a new era of real-time connected product and service analytics.
Learn how SAS, Hortonworks and Intel can help you embrace these technologies and processes to anticipate a wide range of customer needs, providing the foundation for next-generation customer experiences.