Despite the mounds of data at our disposal today, and an increasing reliance on analytics to make the majority of our decisions, many of our most critical choices still come down to human judgment. This fact is imperative to organizations whose leaders often make urgent decisions with a need for the best available insights.
In Judgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right, authors Tom Davenport and Brook Manville share twelve stories of organizations that have successfully tapped their data assets, diverse perspectives, and deep knowledge to build an organizational decision-making capability, a competence they say can make the difference between success and failure. This book introduces a model that taps the organizational judgment of a group so that the right decisions are made, and the organization profits.
Through the stories in Judgment Calls, the authors, both of them seasoned management thinkers and advisers, make the case for the wisdom of organizations and provide guidance for making better use of it. Each chapter is an engaging tale of one dilemma and how it was solved, which brings into high relief one key to collective judgment. Individually the stories inspire and instruct; together they add up to a model for building an organizational capacity. You've read The Wisdom of Crowds and Competing on Analytics. Now read Judgment Calls. You, and your organization, will make better decisions.