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External success of social media has created the increasingly widespread wish to use such technology within the borders of organizations, including—but not limited to—businesses. Written by knowledge management leader Frank Leistner, Connecting Organizational Silos discusses the creation within your organization of a flourishing community that manages changes and flows adaptively under the guidance of people that have the passion and vision to make it a success.
Using multiple case studies taken from both large and small companies, Connecting Organizational Silos reveals why you should care about social media; how an Enterprise Social Network (ESN) can provide value to your organization and enhance organizational communication; the life cycle of the ESN, advice on measuring and reporting; guidance on how to choose proper key performance indicators; the technologies likely to influence next generations of platforms; and what that means for your own initiative.
Developed for knowledge managers, CIOs, CKOs, and CEOs, this book is the ultimate guide to putting social media to work in your company, making it possible for knowledge to flow within your organization and to connect silos for efficient, dynamic communication, improved collaboration, and effective cross-learning.