New CX survey for EMEA

Delivering Experiences that Win Business and Build Loyalty

CX Champions Share Their Strategies

In partnership with MIT SMR CONNECTIONS

Organizations everywhere are increasing their investments in technologies that can boost customer experience (CX). Yet the payoff – both in terms of CX and financial returns – remains elusive for many.

In fact, we found that just 15% of companies are delivering top-quality experiences. Something's not adding up.

We wanted to find out why, so we asked more than 2,600 business leaders worldwide about their approach to CX.

The new SAS-sponsored survey by MIT SMR Connections discovers why CX Champions:

  • Elevate CX strategy as part of digital transformation
  • Strive for mastery of AI to deliver CX
  • Make CX a mainstay of operations

Register to find out more about what makes a CX Champion.