On-Demand Webinar

Reimagining Digital Transformation – building enablers for the new normal in business operations

 

A joint webinar with:

About the webinar：

The rate of digital adoption and transformation in the insurance industry has accelerated at an unprecedented pace due to COVID-19. That added to the challenges already known – such as complex regulatory environments and changing customer expectations – is forcing everyone to think differently. The utilization of digital capabilities across the value chain of sales, policy administration and financial management, has led insurers to make a significant investment in digital technology to expedite their transformation journey.

Coming to terms that business no longer operates the same is the first step in recognizing that changes are inevitable but also, to consider the framework that insurers must undertake to embark on this digital transformation journey.

The combination of the right talent and powerful technology will enable Asia-Pacific insurers to seize the huge growth opportunities on the horizon and successfully navigate the new and existing risks.

Join us at this webinar with Accenture and Microsoft as we bring best practices, experiences and case references to you.

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About the Experts

Kenneth Koh

Kenneth Koh

Head of Industry Consulting, APJ
SAS

Kenneth is an experienced management executive with more than 20 years of experience in marketing and distribution management, having worked for global insurance institutions, with focus on marketing/ business transformation and effectiveness in area of marketing and customer relationship management

With SAS, Kenneth has supported transformation activities of FSI clients to become more customer centric using hybrid of technology and business advisory work. Provided business advisory support to help customers develop their business strategies using data driven analytics in CRM, distribution management and operational efficiency. Participated in projects involving customer analytics, operational improvements, data management, campaign management and digital transformation.

Deep expertise in database marketing, customer analytics, customer experience design/management and business advisory and as an insurance SME, Kenneth has played a pivotal role in providing technology guidance to insurers on the end to end capabilities for IFRS 17 compliance.

Kenneth holds a post graduate degree (Master of Science) in Marketing & Consumer Insight from the Nanyang Technological University Business School of Singapore

Arika Allen

Arika Allen

Managing Director
Accenture – Strategy & Consulting

Arika is a seasoned strategist and c-suite advisor with 20 years of experience. She works at the intersection of financial services and talent, helping clients to set business direction and unlock value from future talent in an era of increasing human+machine collaboration. She works with c-suite leaders to enable them to create future-ready businesses, transform their organization and build a workforce that is able to adapt to a digital world.

Connie Leung

Connie Leung

Regional Business Lead - Asia, Worldwide Financial Services
Microsoft

As Regional Business Lead of Worldwide Financial Services for Asia, Connie Leung is responsible for driving thought leadership and high-level engagements with key stakeholders in the financial services industry across the Asia Pacific. Leung is also part of Microsoft’s Worldwide Financial Services group where she provides strategic direction and leadership across all aspects of the financial services sector, including banking, capital markets and insurance.

Leung has led various global initiatives around artificial intelligence, machine learning and blockchain for corporate banking as well as industry-wide digital transformation programs. She is also a regular speaker at industry events such as Singapore Fintech Festival, Hong Kong Fintech Festival, Hong Kong Blockchain Week, and Finance Asia.

Leung, who was named among the “25 Women Leaders in Hong Kong Fintech” by InvestHK in Oct 2018, is a veteran in the financial services sector and has more than 16 years of diverse industry experience under her belt. Her experience spans across banking and finance as well as vertical business segments such as payments, treasury and trade, technology and infrastructure, sales and management.

Leung graduated from the Hong Kong Polytechnic with a Higher Diploma in Mathematics, Statistics and Computing. She also received an Honors Degree in Computer Science from the British Computer Society (BCS).