On-Demand Webinar

Protecting Digital Interactions in the World of Increased Scams and Changing Customer Behaviors

About the webinar

On top of widespread suffering from a global health perspective, the Coronavirus pandemic has given rise to a variety of scams that significantly increase the risk of identity and credential-theft. As consumers seek credit solutions to support their disrupted income, fraudsters are hiding amongst the commotion, using identity theft to commit application fraud. In parallel, customer behavior is changing. Closure of branches and the desire to bank from home are migrating vast numbers to the digital world, making it harder to distinguish between the genuine customer and the imposter.

What are the opportunities to protect the identities, applications and payment channels being threatened by the fraudsters?

In this webinar, experts look at how Machine Learning and other advanced and emerging techniques can help detect fraud in real-time with greater precision than ever.

Join this webinar to explore:

  • How technology can help to detect fraud faster and at lower cost, protecting your reputation and keeping customer satisfaction high through better management of false positives.

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About the Experts


Ian Holmes

Global Head of Banking Fraud, SAS

Ian Holmes is a Global Lead for Enterprise Fraud Solutions with the SAS Fraud and Security Intelligence practice.

Previously, Ian gained extensive banking industry leading experience through fraud strategy roles, with specific expertise in payments fraud and application fraud.  His career developed from the ‘ground up’ to embrace a customer focussed approach alongside analytics and strategy.  Ensuring the bank was best placed to prevent fraud attack Ian gained deep expertise of industry decisioning systems.  Ultimately, Ian became Head of Fraud in a UK division of HSBC and was recognised globally by his contemporaries.

Joining SAS in 2011, Ian’s global role is to provide fraud expertise to drive the product enhancement; pre-sales and business implementation of the banking fraud solution globally.  Ian’s team are SME’s and solution experts whom support new and current customers to maximise fraud performance as well as presenting business case capability to potential clients.

Ian’s fraud expertise is pivotal in retaining SAS’ recognition and reputation in the industry by customers and analysts; supporting marketing initiatives and strategic collaboration with key third party vendors.


Gerard McDonnell

Regional Solution Director, Fraud & Security Intelligence, SAS

Gerard has over 25 years experience providing software and security solutions for identity and intelligence management, particularly with governments and banks.

He moved to the South Asia region in 2015 having worked with SAS in the Middle East and Africa previously. Whilst with SAS Middle East, he focused entirely on sensitive government security related projects in the Arabian Gulf, Levant and East Africa. Since moving to South Asia, he has been involved in Fraud and Security related projects throughout the region and has gained an enormous insight into the local challenges, trends and best practices.

Prior to joining SAS, Gerard was the regional director for Cross Match Technologies who provide high-security biometric systems for the government, and banking sectors worldwide. Before Cross Match, he managed software business units for Oracle, Sun Microsystems and Novell, specialising in the security space.


Shin Honma

Risk Consulting and Forensic Services Leader, PricewaterhouseCoopers Consulting (Thailand) Limited

Shin Honma is the Risk Consulting and Forensic Services leader for PwC Consulting (Thailand), and is based in Bangkok. Shin possesses over 20 years of experience assisting global companies with issues related to fraud, bribery and corruption, employee misconduct, crisis management, and risk management. Shin spent the first 14 years of his career working in the United States, and over the last 7 years, he has been based in Asia. Shin has been based in Bangkok since January 2020.

Shin has extensive experience performing complex investigations and assisting companies enhance their anti-fraud programs. He has worked in a variety of industries including, but not limited to, financial services, technology, heavy industries, oil & gas, telecommunications, and pharmaceutical and life sciences. Shin is a regular speaker and thought leader covering fraud, governance, risk, and compliance topics.

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