On-Demand Webinar

Insurance in a Post-COVID-19 World


About the webinar

COVID-19 is one of the biggest global events and challenges in our lifetime. Pervasive not just in its spread, but also in the impacts to how and where we work. 

COVID-19 will force insurance companies, agents and brokers to re-think how they engage with customers and employees alike. What is traditional is being replaced by new habits and behaviors that will endure past the crisis. Through the various lenses, we see customer expectations anchoring on digital sales and servicing; agents and brokers selling virtually and servicing remotely; employees reskilling and adapting to digital ways of working; and leaders challenged to engage and motivate their workforces from afar. All while IT infrastructures are tested and pushed to the limits, highlighting the imperative for technology to keep pace with the demands in the ‘New Normal’. 

In adversity, an opportunity arises to understand, re-assess, and position for the future. Join us in this webinar as we share our latest insights from listening to our clients’ concerns and our own research, as we explore the future of sales, the evolving workplace, and the possibilities with data gathered from the more digitalized world to thrive again in the post-COVID-19 world. 

Join this webinar to learn:

  • Becoming the insurer of the future by accelerating digital transformation activities to meet the new standards of distribution sales and client experiences
  • Supporting the distribution channels in the new norm such as virtual selling, digital prospecting and remote servicing to build a network of opportunities and prospects
  • Reframing data and insights capabilities to develop intelligent decisioning that can be applied across the insurance value chain
  • Maintaining a connection in the new ways of working with clients, producers and workforce

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About the Experts


Kenneth Koh

Principal/ Director of Insurance, Global Financial Services Practice, SAS

Kenneth is an experienced management executive with more than 20 years of experience in marketing and distribution management, having worked for global insurance institutions, with focus on marketing/ business transformation and effectiveness in area of marketing and customer relationship management.

At SAS, Kenneth has supported transformation activities of FSI clients to become more customer centric using hybrid of technology and business advisory work. Provided business advisory support to help customers develop their business strategies using data driven analytics in CRM, distribution management and operational efficiency. Participated in projects involving customer analytics, operational improvements, data management, campaign management and digital transformation.

Deep expertise in database marketing, customer analytics, customer experience design/management and business advisory and as an insurance SME, Kenneth has played a pivotal role in providing technology guidance to insurers on the end to end capabilities for IFRS 17 compliance.

Kenneth holds a post graduate degree (Master of Science) in Marketing & Consumer Insight from the Nanyang Technological University Business School of Singapore.


Elysia Chan

Managing Director, Southeast Asia Insurance Lead, Accenture Strategy & Consulting

Elysia leads Accenture Southeast Asia’s Insurance practice. She possesses over a decade of industry and consulting experience in Life, Health, General and Group Insurance, and the Public Sector, and has partnered with multinational and local insurance companies on their transformation and growth journeys across key Asian markets including Singapore, Hong Kong, Bangkok, Jakarta, Kuala Lumpur, and Manila.

Elysia is deeply passionate about building success stories with her industry partners through the design and delivery of strategic and transformation initiatives, aligning technology to the business, and leading in the “new” across multiple Business domains and Technology topics.

She holds a degree in Economics from the National University of Singapore, and was a recipient of the Public Service Commission Merit (Open) Scholarship.


Arika Allen

Managing Director, Talent & Organization / Human Potential, Accenture Strategy

Arika is a Managing Director in Accenture’s Strategy, focusing on Talent & Organization. She has more than 15 years of experience spanning the Americas and SE Asia. She works at the intersection of financial services and talent, helping clients to set business direction and unlock value from future talent in an era of increasing human+machine collaboration. She works with c-suite leaders to enable them to create future-ready businesses, transform their organization and build a workforce that is able to adapt to a digital world.

Arika holds an Masters degree in Business Administration from Columbia University, New York City, USA as well as a Bachelors degree in Economics from the University of California, Berkeley, USA.

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