On-Demand Webinar

Insurance Claims and Underwriting Automation:
Data and Analytics Perspective

Insurance claims management and underwriting standards through digital innovation and data-driven decisioning

The insurance sector, especially claims and underwriting, is undergoing radical change, driven by ever-higher customer service expectations and quick onboarding. To stay relevant, insurers need to take the full market view into account when digitizing claims and simplifying underwriting. The role of claims handler and underwriters has become important and more relevant day by day.

This webinar shares the claims and underwriting journeys via analytical innovations from our distinguished guests. A strategic claim and an underwriting approach that focuses on prevention rather than compensation and automation of these processes will allow insurers to help customers reduce their exposure to risk and the need for claims and underwriting while managing costs and meeting customers’ expectations.

Key takeaways:

  • Hear directly from the key industry speakers what are the key analytics standards across Claims and Underwriting
  • What is next for data / digital analytics in claims and underwriting? What significant trends are impacting our industry?
  • How machine learning techniques can automate your end-to-end customer journey

Target Audience:

COO, CIO, CTO, Head of Analytics, Head of Claims, Head of Underwriting, Claims Handlers, Underwriters, Business users, Business analysts

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About the Experts

Dheeraj Kaul

Dheeraj Kaul
Insurance Industry Lead, Asia Pacific
SAS

Dheeraj is Insurance Industry Lead for SAS Asia Pacific, based in Hong Kong. He has 14+ years of experience working in the Insurance Industry (both in-house and consulting). Through his previous consulting experience, he has worked with AXA, QBE, HSBC Life, Sun Life, FWD, Manulife, Liberty and Zurich Insurance across the APAC region.

Previously, Dheeraj has worked in the AIA Group office focusing on Data Analytics Initiatives, building Analytics Community of Practice and Analytics Centre of Excellence.

He has also got Fellowship from LOMA in Insurance (LOMA FLMI)

Jordan Hoo

Jordan Hoo
Senior Consultant, Customer Advisory
SAS Malaysia

Jordan Hoo has more than ten years of experience in the financial services sector, covering banking and insurance. He is involved in the end-to-end implementation to ensure that the outcome meets the expectations and agreed outcomes. Jordan covers and works with our clients in providing assessment, validation and implementation of the risk management solution. With his consulting experience and service delivery experience within the FSI domain, he has a deep understanding of present market needs and is currently leading the Insurance Industry in SAS for both Malaysia and Vietnam.

Paul Franks

Paul Franks
Director, Financial Services Australia & New Zealand
SAS

As Director, Financial Services for SAS Australia and New Zealand, Paul is responsible for sales and industry strategies for banking customers and risk management solutions. During his time at SAS, he has been executive sponsor for several of its largest Australia and New Zealand financial services customers, and he is a member of the Global Banking Council for SAS. Paul has over 30 years of professional and commercial experience in financial services, covering banking, insurance and wealth management and is  a former partner at Deloitte and Ernst & Young.

Ganesh Iyer

Ganesh Iyer
Founder Director and CEO, Pro-Risk Group
Ex-President of UW and Claims Associations of India

Ganesh Iyer is a Graduate in Chemistry and a Chartered Accountant by profession and has around 21 years of experience with over 17 years in Life Insurance.

He is the Chief Executive Officer of Pro-Risk Group, which provides Underwriting, Claims, Risk Management & Technology Solutions Support Services to various insurance companies and IT & ITES Companies in the Insurance Sector, That apart, he is on the Board of a couple of Start Up Companies in the Health Care space as a Director / Technical Advisor like “Quali5care”,“Health Atmos” and a few more who are still in the incumbent phase.

Ganesh Iyer has been a Founder Member and President of industry bodies, of which he has been an architect, viz., Association of Insurance Underwriters of India [AIU] and Association of Insurance Claims Management of India [AiCM]. He is also a founder Executive Committee Member of Association of International Committee for Insurance Medicine, India [ICLAM].

Ganesh is Resident Editor of the prestigious The Insurance Times Magazine.

He is also associated with various educational institutes like ICAI (CA Institute), Birla institute of Management Technology (BIMTECH) and National Insurance Academy (NIA).

Claudio Caula

Claudio Caula
Director, Group Data Analytics
AIA Group

Claudio worked for Citibank for around 20 years, where he led the Analytics function for different markets: Brazil, Latin America, Japan and Asia Pacific. In APAC role, Claudio was overseeing the analytics function for Citibank across the region. Before joninig AIA in 2016, Claudio was based in NY leading Advanced Analytics for Citibank globally covering more than 26 markets. Claudio combines a strong knowledge about Machine Learning and AI, with the business knowledge in banking and insurance industries to deploy actionable analytics solutions that helps the business to increase efficiency, reduce costs and improve customer experience.

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