8:30-9:00

Registration & Welcome Coffee

9:00-9:10

Welcome

Yangos Hadjiyannis, Deputy Director, Chatered Marketing, Cyprus Institute of Marketing
Chrysostomos Kridiotis, SAS Sales Manager Cyprus

9:10-9:25

How Digitalization changes all industries. From Banks, Telcos to Travel and Tourism – The Cyprus landscape in 2016

Haris Machlouzarides, Lecturer at Cyprus Institute of Marketing

9:25–10:10

The SAS Customer Decision Hub: A centralized organizations decision logic to provide relevant & consistent experience in real time & in every touch point with the customer

Ioannis Stavridis, Principal Business Solutions Manager, SAS Customer Intelligence Global Practices
Vaia Tziagka, Customer Intelligence Domain Expert , SAS Greece, Cyprus, Bulgaria



10:10-10:50

Best Practices  & Insights Session I

Real Time Targeting and Campaign Optimisation: A Case Study from a European Telekom provider

Athina Kanioura, Managing Director, Accenture Digital, Advanced Analytics

Case Study of leading Russian Bank

Customer Relations Director, VP - leading Russian Banking Institution

10:50–11:05

Coffee Break



11:05-11:45

Best Practices  & Insights Session II

Case Study of CPP , Vienna Insurance: "Customer Intelligence in CPP"

Igor Rolínek, Deputy Head of Marketing – CPP, Vienna Insurance Group

Visualization: Get on the fly Confidence on decision-making

Konstantinos Mpahas, Project Manager, SAS Greece, Cyprus, Bulgaria

11:45-12:40

Q&A- Open discussion: Grasp insight from the experts

Panel Coordination: Yangos Hadjiyannis, Deputy Director, Chatered Marketing, Cyprus Institute of Marketing

Michalis Papadopoulos, Innovation Director, Cyta

Natasha Kyprianides, Head of Digital & Multichannel Banking, Hellenic Bank

Eleonora Orthodoxou, CMO, C.A. Papaellinas Group

Athina Kanioura, Managing Director, Accenture Digital, Advanced Analytics

George Tziortzis, Board Member, KPMG Cyprus

Ioannis Stavridis, Principal Business Solutions Manager, SAS Customer Intelligence Global Practices

12:40

Lunch

Special Partners

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