SAS IS THE ONLY LEADER
The Forrester Wave™: Cross-Channel Campaign Management (EMSS Modules), Q2 2021
SAS sustains long-term CCCM success with sophisticated customer analytics. SAS is the only vendor to be a Leader in every Forrester CCCM evaluation since our inaugural report in 2008. Its latest offering — SAS Customer Intelligence 360 (CI 360) — combines modern campaign design and marketing workflows with scalable customer data management, advanced analytics, and continuous optimization capabilities to power the most demanding CCCM environments.
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Article
Платформа клиентских данных: что это такое и почему это важно Недавний рост популярности CDP привел к значительной путанице на рынке. Вот все, что вам нужно знать о том, как работает CDP, о проблемах, которые следует учитывать, и о том, как выйти за рамки CDP с помощью бесшовной интеграции.
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Технический документ
The Real-Time and Predictive Commerce Playbook for CMOsFind out how the shift toward real-time and predictive analytics is empowering retailers, and learn the top 10 actions you should take to become a successful retailer in the age of digital Darwinism.
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Article
A/B testing: A peek behind our curtainSAS makes extensive use of A/B testing methods to improve our products and our customers' experiences. Here's a case study in web page design where you can see the results for yourself.
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Технический документ
Analytics Accelerates Monetization Opportunities for Connected Vehicle and Mobility ServicesLearn how automakers and their partners are using IoT data and analytics to help them reshape business models, seize new sources of revenue and develop inventive ways to better serve customers.
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E-Book
Технический документ
Your guide to modernizing the marketing organizationBest practices to guide your analytical transformation – and help you reinvent your marketing organization for the digital age.
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Аналитический отчет
The Forrester Wave™: Cross-Channel Campaign Management (EMSS Modules), Q2 2021SAS is the only vendor to be a Leader in every Forrester CCCM evaluation since our inaugural report in 2008," says Forrester report.
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Вебинар
Новый персонализированный маркетинг Campaign as a ServiceМы готовы представить вам новый подход к персональным коммуникациям с клиентами и рассказать о нем на вебинаре.
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Article
Маркетологи и конфиденциальностьКомпании, которые нарушают новые законы о конфиденциальности, подвергаются штрафам, но еще дороже им может стоить испорченная репутация.
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E-Book
How Can Retailers Satisfy Today's Customers? With omnichannel analytics, you can use all the data you’re collecting on multiple channels, combine it with product data to improve all retail operations, while also improving the customer experience.
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E-Book
Retail Experimentation: The New FundamentalsFacing growing pressure to compete for customers on the quality of their customer experience, many retailers are taking an even more rigorous, scientific approach to improving that experience through experimentation.
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Вебинар
Привет, Мир! Привет, персонализация! -
Технический документ
Get Started With Big Data: Tie Strategy to PerformanceMany organizations have turned to large-scale data gathering and analytics to differentiate their business and compete on a higher level. While it may seem like everyone is doing “big data”, not all organizations have approached the initiative with a strategy that will ultimately succeed. This Harvard Business Review paper explores the very real and difficult challenges that C-level executives face in setting a sound strategy around data and analytics and provides four principles that your organization can put in place to guide a successful big data initiative.
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Article
IoT: ускоритель взаимодействия с клиентами, который не стоит игнорироватьIoT представляет собой мощный источник данных, который в сочетании с аналитикой может дать представление обо всем, от поведения до эмоций и здоровья. И вот почему это ключ к улучшению качества обслуживания клиентов.
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E-Book
Your guide to becoming a modern marketerWhat skills do you need to become a modern marketer, and how can you use those skills to transform your marketing organization? This e-book provides a plan of action, starting with your data.
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Технический документ
Marketing attribution: Giving credit where credit is dueMarketing attribution helps you analyze the impact and business value of company-generated marketing interactions to help make the best marketing investment decisions. The challenge is to interpret the massive volumes of customer data that continues to expand day by day.
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Аналитический отчет
The Total Economic Impact Of SAS Customer Intelligence 360Understand the cost savings and business benefits SAS marketing analytics solutions provide this financial services organization.
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Article
Использование Python в решениях SAS Intelligent Decisioning 5.4Начиная с версии 5.3, у пользователя появилась возможность легко встроить скрипт Python в решение SAS ID. Теперь Python исполняется в MAS без необходимости дополнительной обёртки в DS2 - узел кода Python сделает это за вас.
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Технический документ
Blazing the Trail from Data to Insight to ActionThis report presents results of a survey of 105 marketing executives of large global organizations, conducted by Forbes Insights in partnership with SAS. Learn how much these organizations have integrated customer data analytics into their key processes, which areas are still works in progress, and how your organization compares.
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Технический документ
Mobility, Vulnerability and the State of Data PrivacyWe live in a mobile, digital world. Consumers expect and demand that they can connect every aspect of their daily lives to their smartphones and tablets. To live up to this expectation requires organizations to be more intimately aware of consumers’ wants and preferences. How are views changing as we become less attached to our technology and it literally is becoming more attached to us? Read our third annual survey to see how consumer sentiment is adapting to these changes.
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Технический документ
Analytics and the Customer JourneyRead about seven best practices that will help you become better at understanding the customer journey, delivering a more balanced journey and, ultimately, improving each customer experience in the process.
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Вебинар
Обзор решений SAS по клиентской аналитикеВебинар посвящен вопросам клиентской аналитики и автоматизации маркетинга: подход SAS, описание решений и примеры проектов. Также в ходе вебинара будут продемонстрированы возможности платформы SAS CI360.
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Технический документ
Data Elevates the Customer Experience Delivering exceptional customer experiences has become a key differentiator for top organizations today. Now you can see where your peers and competitors stand in the new Forbes Insights report Data Elevates the Customer Experience.
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Технический документ
SAS for Media -
Аналитический отчет
SAS is a Leader in The Forrester Wave™: Digital Decisioning Platforms, Q4 2020.SAS is named a Leader in this report, with highest scores in Models Operations and Data Integration, as well as strategic ability to execute.
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Article
Пять трендов, которые изменят качество обслуживания клиентовПоследнее исследование HBR меняет привычные «можно» и «нельзя» в работе с клиентами
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Технический документ
Real-Time Analytics: The Key to Unlocking Customer Insights & Driving the Customer ExperienceThis Harvard Business Review Analytic Services report looks at how businesses are using advanced customer data analytics, along with real-time analytics and real-time marketing, to enhance their customers’ experiences.
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Технический документ
The Art of Decisive Merchandising This research report discusses which changes in merchandising offer the most painful obstacles to overcome and which ones open doors to the most promising opportunities.
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Вебинар
Управление омниканальными путешествиями клиентов. SAS CI360 Engage: Direct и Engage: DigitalМы расскажем про ключевой функционал модуля SAS CI360 Engage: Direct и Engage: Digital
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Article
Customer journeys: How to be ready when customers visitAnalytics makes customer journeys better. By gathering insights from detailed and diverse data sources, you'll have the right offer at just the right time.
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Технический документ
Six Ways to Use Subscriber Data to Build a Stronger Business -
Вебинар
Оптимизация маркетинговых коммуникаций с помощью аналитики. SAS CI360 Engage: Direct и Engage: OptimizeМы расскажем про функциональность и связку модулей SAS CI 360 Engage: Direct и Engage: Optimize
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Технический документ
Six Keys to Credit Risk Modeling for the Digital AgeModernizing and automating the end-to-end process for origination and servicing – from data management to model development to credit decisions – can reduce credit losses and boost performance. This paper explores how infusing machine learning into this process supports more effective credit decisions for individuals, products or portfolios.
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Аналитический отчет
SAS is a Leader in The Forrester Wave™: Real-Time Interaction Management, Q4 2020Forrester names SAS a Leader in The Forrester Wave™: Real-Time Interaction Management, Q4 2020.
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Технический документ
Journey to the Core of Customer CentricityMany communications service providers (CSPs) have begun their digital transformations, but the big question remains – how can operators improve the overall customer experience and still increase revenue? To accomplish digital transformation and be truly customer focused, CSPs need to understand the customer journey.
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Аналитический отчет
SAS is a Leader in the 2021 Gartner Magic Quadrant for Multichannel Marketing HubsSAS is a Leader in the 2021 Gartner Magic Quadrant for Multichannel Marketing Hubs.
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Технический документ
Data and the customer experienceFor true customer engagement, marketers have moved beyond transactional interactions such as coupons and traditional tactics that do not offer an engaging experience. Using data and analytics for a deeper understanding of the customer, marketers are more successful in building the relationship.
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Технический документ
Delivering Experiences That Win Business and Build LoyaltyTo help business leaders become competitive with their CX offerings and confident about the returns on their CX technology investments, this report delves into the specifics of what distinguishes CX champions from the rest of the pack.
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Технический документ
Managing the Analytics Life Cycle for Decisions at ScaleLet the SAS Analytics Life Cycle guide you through the iterative process of going from raw data to predictive modeling to automated decisions, faster. This paper tells you how.
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Технический документ
AI and analytics are powering a demand planning and customer experience revolutionToday, thanks to next-day shipping, product shortages and transportation disruptions, availability and delivery speed have become the deciding factor for consumers, making inventory availability the ultimate competitive advantage for retailers.
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Технический документ
Experience 2030. The Future of Customer Experience is... NOW!Futurum and SAS conducted a global survey including more than 1,700 consumers and brands from the United States, Canada and Mexico to understand what defines customer experience today and how it’s evolving through the year 2030.
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Аналитический отчет
SAS is a Leader in the 2021 Gartner Magic Quadrant for Multichannel Marketing HubsSAS is a Leader in the 2021 Gartner Magic Quadrant for Multichannel Marketing Hubs.
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Аналитический отчет
Многоканальный маркетинговый хаб от SAS вновь в числе лидеров магического квадранта GartnerМногоканальный маркетинговый хаб от SAS вновь в числе лидеров магического квадранта Gartner
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Аналитический отчет
Технический документ
Marketing Analytics for Manufacturing: Forging Customer InsightsBusiness Intelligence
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Технический документ
SAS Experience 2030Today’s consumers not only expect a lot from brands, they also capitalize on AI, IoT, mixed reality and other immersive and emerging tech. This puts tremendous pressure on marketing organizations to reinvent their operating models so they can act in the moment.
This global report identifies the various relationships between brands and consumers that shape customer engagements today, uncovering where they are aligned and where they are not. It provides insights to help brands bridge those gaps to build a forward-looking customer experience framework to help move their companies into the future.
Third-party paper sponsored by SAS and conducted by Futurum Research.
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Технический документ
Navigating the digital world without third-party cookiesWith the demise of the third-party cookie, customer data is growing more valuable by the minute. Make moments matter more than ever.
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Article
Цифрова трансформація — що це й чому це важливоЦифрова трансформація — це коли технології, люди та управління об'єднуються, щоб, утворивши орієнтований на клієнтів бізнес, краще їх обслуговувати.
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Customer Story
Решения ритейлера создают привлекательные условия для клиентов с помощью data-driven маркетинга.Office Depot Europe стимулирует изменения, используя SAS Customer Intelligence 360 в качестве главного катализатора цифровой трансформации
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Технический документ
Getting to Why in Omnichannel Marketing AttributionThis paper explores the role of advanced analytical tools in understanding customers, driving marketing effectiveness and optimizing strategies and tactics to maximize business results.
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Технический документ
Five Steps to Analytical MaturityLife sciences organizations must rethink the way they currently manage information and what types of analytics they can use. This paper addresses these questions by outlining the
analytical journey and the five steps to achieve analytical maturity.
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Вебинар
Оптимизация маркетинговых коммуникаций с помощью аналитики. SAS CI360 Engage: Direct и Engage: OptimizeМы расскажем про функциональность и связку модулей SAS CI 360 Engage: Direct и Engage: Optimize
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Технический документ
Redefining Brand Performance for the 21st CenturyUse analytics and technology platforms to become genuinely customer-centric, and make the right connections with customers at the right time, on the right device.
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Технический документ
The Architecture and Security of SAS® Marketing Operations Management The architecture of the SAS Marketing Operations Management solution and various aspects of its deployment.
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Article
Студенты Высшей Школы Экономики в офис SAS25 февраля студенты с факультета компьютерных наук посетили SAS. Наши эксперты рассказывали о компании, аналитике, задавали вопросы с подвохом, на которые ребята быстро, а, главное, правильно отвечали.
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Технический документ
Beyond The CampaignMarketing leaders are constantly trying to build profitable customer relationships by delivering innovative marketing strategies that reach and energize the audience. At the same time, initiatives like customer experience management are driving the need for a marketing makeover. This paper shows how leading companies are repositioning their marketing efforts to prepare for a more data- and results-driven environment.
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E-Book
Brilliant decision? In the battle for consumers’ hearts and minds, retailers have typically focused their digital transformation initiatives on customer experience and engagement. However, in these challenging times, it’s not enough to just get the customer’s attention — you need to convert impressions and site or store visits into sales and fulfilled orders.
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E-Book
How Customer Intelligence Is Energizing the Utilities IndustryLearn how to use customer analytics to move from mass marketing that often misses your targeted customers (or comes at the wrong time) to more right-timed and contextual offers based on the data you already have.
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Технический документ
TDWI Checklist Report Six Best Practices to Ignite the Customer Experience with IoTcustomer data, IoT
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Технический документ
ANA Magazine: Measures for SuccessThis report is part of ANA Magazines Thought Leadership Series sponsored by SAS.
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Технический документ
Customer Analytics: Taking the First StepLearn how to take the first step toward creating a valuable customer analytics program – understanding the customer using data visualization capabilities.
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Customer Story
Building customer satisfaction with better network monitoringКак SAS Analytics помогает крупной телекоммуникационной организации анализировать трафик, предупреждать возникновение проблем и улучшать обслуживание клиентов.
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Аналитический отчет
SAS is a Leader in The Forrester Wave™: AI-Based Text Analytics Platforms (Document Focused), Q2 2020Forrester names SAS a Leader in The Forrester Wave™: AI-Based Text Analytics Platforms (Document Focused), Q2 2020.
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Аналитический отчет
SAS is a Leader in The Forrester Wave™: AI-Based Text Analytics Platforms (People Focused), Q2 2020Forrester names SAS a Leader in The Forrester Wave™: AI-Based Text Analytics Platforms (People Focused), Q2 2020
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Customer Story
AI-driven personalization gives electronics retailer a boostConrad Electronic использует решения SAS для клиентской аналитики, чтобы создавать актуальные предложения в режиме реального времени.
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Технический документ
The Internet of Things: Marketing’s Opportunities and Challenges Learn how marketers can apply event-based marketing and real-time marketing capabilities to capitalize on IoT data in the moment by pinpointing significant customer events, which then trigger real-time customer decisions. The result? Best offers delivered in real time, given the consumer’s current context.
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Технический документ
Unleashing the Power of Text Analytics for Travel Discover how text analytics can improve the way your travel organization runs its business – from marketing to operations to revenue management.
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Article
Ваши клиенты не боятся новых технологий, а вы?Исследование показывает, что потребители принимают новые технологии даже быстрее, чем бренды.
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E-Book
Технический документ
Tomorrow's telcoCSPs spend more than 50 percent of their budgets on growing their networks, but few use analytics to guide capacity-planning decisions. Studies and surveys show that churn is a direct result of CSPs not knowing their customers well. How can CSPs learn to do more with less? The answer is advanced analytics.
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E-Book
Improving Customer ExperienceEveryone makes better decisions with easy access to powerful, interactive analytics – no matter the size of the business. This e-book profiles seven organizations that are using self-service data visualization and exploration to make big improvements in the way they work.
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E-Book
Strategic Marketing: From aspirational to exceptional customer experienceLearn how SAS analytics transforms those irritating strategic frustrations into your most compelling omni-channel successes yet.
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Customer Story
Chico's FAS делает покупателям предложение, от которого невозможно отказатьсяChico’s FAS relies on SAS Customer Intelligence to fine-tune marketing interactions and connect customers to the merchandise they want.
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Технический документ
Digital Intelligence: The Heart of Successful Digital TransformationThis paper explores how digital transformation is changing marketing and customer experience throughout industries, including banking, retail and telecommunications. It also covers the importance of data in digital intelligence and discusses strategic ways to build a digital intelligence platform.
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Технический документ
Using SAS Marketing Optimization to improve credit-line optimizationLearn how SAS Marketing Optimization enables credit line optimization to balance the needs of managing risk exposure and achieving an acceptable rate of return at the portfolio level, as well as to devise a structured approach and advanced methodology that supports credit line strategy.
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Технический документ
Shopper Insights to Improve Retail Loyalty ProgramsLeveraging Kellogg’s experiential learning initiative, SAS worked with a group of MBA marketing research students to find out what drives retailer loyalty. The findings offer guidance on how retailers can improve their loyalty programs.
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Технический документ
Customer Engagement Analytics: How to Use Data to Create (and Keep) Happy CustomersContact Center & Customer Experience Management
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Технический документ
Operationalizing and Embedding Analytics for ActionOperationalizing and Embedding Analytics
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Технический документ
Experience Evolution: Staying Ahead of Customer Expectations Through 2030 and BeyondThis report gives all executives strategies to digitally transform - while keeping customers at the center of the business. It underscores SAS' belief that while technology solutions are at the core of CX transformation, companies need to also create the right operating models and have the right talent in place to succeed at CX – during both stable times and uncertain ones.
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Аналитический отчет
How Data Science Teams Leverage Machine Learning and Other Advanced AnalyticsGartner's 2017 customer reference survey for data science and machine learning platforms reveals how many organizations are undertaking data science initiatives.
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Article
3 способа улучшить результаты real-time маркетингаВ нашем мире, основанном на опыте, успех зависит от релевантности и скорости реакции на запросы клиентов. В эпоху, где мы всегда на связи, использование маркетинга в реальном времени обеспечивает наилучшее качество обслуживания клиентов.
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Технический документ
Power your digital transformation with guided analyticsMarketers today must deploy a wide range of advanced analytics with total transparency and without needing to be a data scientist to evaluate the results. SAS provides the most complete analytics solutions for marketers.
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Технический документ
Using Big Data to Enable the Omnichannel Retail ExperienceAs trends in consumer buying patterns continue to evolve, retailers need solutions that can derive deep data analytic insights to provide a more sophisticated, centralized view of their customers’ preferences and buying journeys.
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Article
Under siege: Improving customer experience in bankingBanks are ranking low in customer satisfaction, but improvement is possible says Digital Banking Report owner and publisher Jim Marous.
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Аналитический отчет
Vendor Rating: SASSAS leads in several markets where it leverages its broad product portfolio, expertise in advanced analytics and partner ecosystem. SAS has been aggressive in driving AI and machine learning innovation in its portfolio. SAS Viya platform is a critical change that is cloud-ready and leverages open-source software.
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E-Book
Customer experience - now and into the futureExperience 2030: Research reveals 5 key themes driving customer experience. Build a forward-looking customer experience framework.
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Технический документ
Unleashing the Power of Text Analytics for HotelsDiscover how text analytics can improve the way your hotel runs its business – from marketing to operations to revenue management.
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Article
Общение c покупателем в реальном времени — это будущее в управлении клиентским опытомВзаимодействие с клиентами в реальном времени требует знания прошлых покупок, особых предпочтений и контекста, иначе вы рискуете упустить возможность заполучить покупателя.
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Вебинар
Планирование и согласование маркетинговых активностей. SAS CI360 Plan.Наводим порядок в отделе маркетинга: эффективное планирование, бюджетирование и согласование маркетинговых активностей, выстраивание процесса запуска кампаний.
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Аналитический отчет
SAS is a Leader in The Forrester Wave™: Customer Analytics Technologies, Q3 2020.SAS® Customer Intelligence 360, which helps craft compelling next-best experiences tailored to wherever customers are in their journeys, is named a Leader in The Forrester Wave.
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Технический документ
Improve Customer Experience with Actionable Artificial Intelligence While more marketers turn to artificial intelligence technologies, this new territory also raises more questions. This paper offers a detailed look into how AI works, and explores the opportunities and challenges it presents.
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Технический документ
Using Hybrid Cloud Capabilities for True Omnichannel MarketingSeamless, agile customer interactions require a marketing system that can collect data about a customer’s interactions and behavior across all touch points, regardless of underlying technology. Learn how SAS Customer Intelligence 360 lets you use both cloud and on-site channels and data to create an omnichannel marketing solution.
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E-Book
Operational Marketing: From Hard Work to Heroic PerformanceLearn how SAS solves your most frustrating operational challenges and the big customer engagement boost this could give to your campaigns.
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Технический документ
Developing Trust: Uniting Fraud and Consumer Experience Through Digital IdentityFraud and CX used to have a contentious relationship. But with strong foundational digital identity infrastructure, fraud efforts can provide greater insight into the user to enable CX teams to build improved services and offerings.
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Технический документ
Testing, TestingA/B testing can give marketers more confidence in their marketing because it provides an analytical way to choose the right message for the right customers at the right time using the right channels. This Point of View paper explains what A/B testing is, why it matters and how it works.
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Article
3 вопроса, с которых нужно начать улучшения в области прогнозирования и планирования спроса в ритейлеПандемия коренным образом изменила покупательское поведение и клиентский опыт. Онлайн-покупки, возможность самовывоза, доставка сегодня и желательно бесконтактно – это уже необходимость, а не просто преимущество бренда с точки зрения взаимодействия с клиентами.
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E-Book
The Secrets of Delivering Exceptional Customer ExperienceIn this e-book, you’ll hear from some of our customers who have radically improved their customer experience and marketing performance with the help of customer intelligence analytics, driving real change in their organizations and focusing on the customer needs.
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Технический документ
Using Data to Create Outcome-Based Customer ExperiencesA framework for moving from a transactional, static data framework (think traditional customer experience management) to a more fluid, analytically driven approach where the data and analytics are fused into the process rather than being siloed.
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Технический документ
Experience 2030: Pulse ReportThis pulse report is the result of a re-examination of our prior research, informed by the responses of more than 600 global consumers, executives, marketers and technology professionals during June and July 2020. We validated that the operating models for consumer and brand engagement hold true yet continue to be redefined as brands adapt and accelerate their plans to build for the future.
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Article
Эффективный маркетинг в реальном времениМаркетинг в реальном времени – это взаимодействие с клиентом, где бы он ни находился в процессе покупательского путешествия. Максимальное использование данных о клиентах позволяет лучше понять, кто они и чего хотят. Таким образом можно повысить качество обслуживания покупателей в режиме реального времени.
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Технический документ
Maximizing Moments of Truth: Creating Meaningful Real-Time Customer InteractionsThe digital marketplace presents new challenges for marketers, yet provides the perfect canvas for creating personalized, relevant communications and developing deep relationships with customers based on ongoing interactions.