Troubleshoot events and spots

Learn how to troubleshoot common problems with events and spots.

 

Web Page Does Not Load When Creating Events or Spots

Problem: When creating a new Click Event, Form Submit Event, Page View Event, or Web Spot the web page does not load. As a result, you cannot complete event or spot creation.

Solution: Verify that the following are true:

  • There are no typographical errors in the web page address.
  • The web page is free of configurations that prevent it from loading in a frame. For example, a web page might use the X-Frame-Options HTTP header to limit its ability to be loaded into a frame. In this case, you can allow a specific domain to load your page by also using the ALLOW-FROM value in your HTTP header.
Cannot Define Web Events or Web Spots on a Page

Problem: When creating a new Click Event, Form Submit Event, Page View Event, or Web Spot the web page is displayed but you cannot select an area to define an event or spot.

Solution: Verify that the following are true:

  • The web page being loaded into the frame contains the SAS Customer Intelligence 360 tag. This tag is required in order for the system to interact with your web page. If this tag is missing, the web page is displayed but you cannot define an event or spot.
  • The web page being loaded into the frame uses HTTPS. SAS Customer Intelligence 360 is a secure site (HTTPS) and works properly only if the page that it loads is also secure. If your web page loads via HTTP, the page is displayed but you cannot define an event or spot. To resolve this issue, either use HTTPS to load your page or allow your browser to load mixed content. To allow mixed content to load in Firefox or Chrome, click the alert shield icon. To allow mixed content to load in Microsoft Internet Explorer, click the warning that is displayed.


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