About this paper
Before the Internet of Things, communication with consumers after the sale was virtually nonexistent. Information on real-world product usage was sparse and mostly regarded problem resolution. As connected product and service analytics rapidly evolve, next-generation capabilities are quickly addressing those CX shortfalls. This is ushering in a new era of real-time connected product and service analytics.
Learn how SAS, Hortonworks and Intel can help you embrace these technologies and processes to anticipate a wide range of customer needs, providing the foundation for next-generation customer experiences.
SAS is the leader in analytics. Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence. SAS gives you THE POWER TO KNOW®.