Webinar on-demand

Protecting digital payments in the world of increased scams and changing customer behaviors

Increased Fraud Risk in the COVID-19 times. How to protect Financial Services?


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About the webinar

In the current days when the world is impacted by COVID-19 pandemic we observe an increased fraudster's activity trying to explore new weaknesses  at the moment. The heightened level of fear and uncertainty is creating new opportunities for fraudsters to scam people out of their money. The international law enforcement agency has listed a number of phishing and social engineering scams that have been reported to it by member countries in the wake of the COVID-19 emergency.

The risk of identity and credentials theft significantly increased due to a variety of scams related to coronavirus situation. As consumers are looking for credit to support their disturbed income, fraudsters are hiding amongst the commotion by using identities theft to commit application fraud.  In parallel the customer behavior is changing – closure of branches and the desire to bank from home are migrating to the digital world.  This is especially true of elderly people and this demographic is unfortunately least prepared for the risks of Account Takeover.

Considering all this fraud is undoubtedly on the rise, increasing financial loss, raising costs, compromising customer experience and threatening reputational damage. What are the opportunities to protect the identities, applications and payment channels from being threatened by the fraudsters? In this series of webinars experts will give a view how detection can be increased and how Artificial Intelligence and Machine Learning can help to detect fraud in an adaptive way, more precise and quicker.

Why attend?

  • You will learn how technology can help to detect fraud faster and at lower cost, protecting your reputation and keeping customer satisfaction high through better management of false positives. 
  • You have the opportunity to interact with SAS, KPMG and iovation experts and asks your questions.

Who should attend?

  • Anti-Fraud Director/Manager
  • Security Director/Manager
  • Fraud Analytics Director/Manager

Webinar On-Demand
Protecting digital payments in the world of increased scams and changing customer behaviors

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About the Experts


Carlos Sovegni

Head of EMEA Fraud & Security

Carlos is a thought leader, with a solid 7-years career in SAS currently responsible to defining the go-to-market strategy, business development and support of implementations across the EMEA (Europe, Middle East and Africa) region. He leads the Fraud & Security Intelligence Customer Advisory Team of fraud experts, engineers and data scientists, based in London UK.

From 2018 to 2019, Sovegni was responsible for the Consulting Services area in Brazil, managing more than +120 consultants (SAS + Partners) with +70 projects per year and accountable for more than U$ 11M in revenues and U$ 15M on services sales per year. Additionally, from 2013 to 2017, Sovegni was the responsible for the LATAM Fraud & Security Intelligence Practice focusing on developing go-to-market strategies, prospect new customers and drive sales in all countries. He leaded the team that have shifted the region from U$ 400k (2012) to + U$ 10M (2017) in new SW sales.

Sovegni also worked to Citigroup for more than 12 years being responsible for the Fraud Prevention Strategy Team inside the consumer business of the bank (Credicard and Citibank Brazil) defining all fraud prevention processes, policies and strategies and developing new projects. In addition, Sovegni has managed some others areas inside the bank like: Internal Control and Audit, Compliance, AML and Credit/Portfolio Risk Management. Previously, he had 3 years experience inside the Manufacturing Industry as an Industrial Engineer working with Lean Six Sigma as a Black Belt.

He is graduated as Mechanical Production Engineer at UNIFEI – SBC – Brazil, have an MBA of Finance, Controlling and Audit at FGV – SP – Brazil and a complementary MBA in International Executive Management at UCI – Irvine CA – USA.

Ian Holmes

Global Head of Banking Fraud

Ian Holmes is a Global Lead for Enterprise Fraud Solutions with the SAS Fraud and Security Intelligence practice.

Previously, Ian gained extensive banking industry leading experience through fraud strategy roles, with specific expertise in payments fraud and application fraud.  His career developed from the ‘ground up’ to embrace a customer focussed approach alongside analytics and strategy.  Ensuring the bank was best placed to prevent fraud attack Ian gained deep expertise of industry decisioning systems.  Ultimately, Ian became Head of Fraud in a UK division of HSBC and was recognised globally by his contemporaries. 

Joining SAS in 2011, Ian’s global role is to provide fraud expertise to drive the product enhancement; pre-sales and business implementation of the banking fraud solution globally.  Ian’s team are SME’s and solution experts whom support new and current customers to maximise fraud performance as well as presenting business case capability to potential clients. 

Ian’s fraud expertise is pivotal in retaining SAS’ recognition and reputation in the industry by customers and analysts; supporting marketing initiatives and strategic collaboration with key third party vendors. 

João Madeira

Partner in-charge of Forensic & Cyber Security

João has 20 years of experience in Financial Services and he is under engagement of KPMG since September 2006, where he joined the Risk Consulting practice. Previously, João has worked during 4 years for an international consultancy firm and 2 years for a national Investment Bank.

Currently João is the Partner in-charge of Forensic and Cyber Security Services.

João has an in-depth experience in Financial Services, namely in contract and regulatory engagements (including MiFID, GDPR, Licensing Review, PMO, Third Party Risk, AML, Compliance reviews) as well as regarding Cyber Maturity Assessments, Pen testing, IAM, among other security related projects. 

Moreover, João has experience in AML, Anti-Bribery and Corruption and FCPA investigations, Forensic Technology and optimization of compliance, internal audit and cybersecurity functions, covering a gap analysis towards international standards as well as support in implementation of target operational model.

João has international experience in Europe, America and Africa.

John Marsden

EMEA Director

For over 20 years John has been at the leading edge of e-commerce, helping clients to navigate the risks and customer experience challenges involved in safely transacting with customers in the digital channels.

From the early days, specialising in Merchant Acquiring, then through Credit Reference Agencies, using data assets and systems to confirm Identity and manage fraud risks and now with TransUnion Global Identity and Fraud Solutions, John continues the career theme of 'making the internet a safer place'. John has helped hundreds of companies to realise and exploit their digital channels, enabling their customers to deliver service and experience excellence.

John's expertise stemming from the years of experience with Barclaycard, Experian, Equifax and now TransUnion has covered Identity, Fraud Prevention, anti-money laundering and counter terrorist financing efforts. In a world where the internet is the playground for nefarious actors to gain finance and facility John's knowledge and understanding has been crucial to client’s projects and process success.