About this paper
Most organizations today know that focusing on the customer is wise. But what does it take to really put the customer squarely at the center of your business strategy? This Harvard Business Review paper recaps an executive panel discussion at the 2014 Premier Business Leadership Series. Top business leaders share insights on what’s required to lead organizations to faster, better decisions and which skills are essential for using analytics to put the customer at the heart of the organization.
SAS is the leader in analytics. Through innovative analytics, business intelligence and data management software and services, SAS helps customers at more than 83,000 sites make better decisions faster. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW®.