About this paper
The move to online banking is hugely positive for both financial institutions and their customers. Banks are using online payments as a first step in building a more coherent, holistic view of each customer. With customers’ growing preference for communicating through tablets, smartphones and other mobile devices, banks must continue to offer up new ways for them to interact with their accounts. But as growth rises, online fraud is increasingly seen as an urgent threat by banks across the world. With fraudsters capable of circumventing banks’ existing authentication systems, the need for sophisticated analytics technology that enables investigators to take proactive action to eliminate online fraud at the source is becoming ever more acute.
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