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White Paper

Detecting Claim Fraud and Improving Product Quality

Case studies in reducing warranty costs

About this paper

Globally manufacturers spend more than $70 billion to cover warranty expenses each year, but that is only the beginning of the true costs associated with poor product quality and suspect warranty claims. Increased government scrutiny, tarnished brand image, reduced stock prices, dissatisfied customers and lost sales can quickly dwarf the direct monetary losses. To reduce claim costs and increase customer satisfaction, forward-thinking manufacturers are applying automated analytics across the warranty chain. Detecting and preventing fraud, finding emerging quality problems sooner and accelerating the problem-solving process can reduce warranty costs by more than 20 percent while keeping customers happy. This paper shows how some companies are applying analytics at multiple points across the warranty timeline and the results they have achieved in both issue and fraud detection.

About SAS 

SAS는 분석 부문의 선두 기업입니다. SAS는 8만여 곳 이상의 기업에 혁신적인 분석, 비즈니스 인텔리전스(BI), 데이터 관리 소프트웨어와 서비스를 제공함으로써, 고객사가 신속하고 정확한 의사결정을 내릴 수 있도록 지원합니다. SAS는 1976년부터 전 세계 고객사에게 ‘THE POWER TO KNOW’에 입각한 서비스를 제공하고 있습니다. THE POWER TO KNOW®.

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