The State of Insurance Fraud Technology

White Paper

2021 Technology Study Report

A study of insurer use, strategies and plans for anti-fraud technology


As fraud continues to frustrate survey respondents, it's not surprising that the adoption of insurance anti-fraud technologies among respondents grew since the 2018 survey.

Since the previous survey, insurers have taken a hybrid analytics approach in their anti-fraud detection systems. Most have looked to automated red flag and business rules, predictive modeling and text mining. Although pressure remains to curb costs, insurers have seen the benefits and are looking ahead to expand their use of anti-fraud technologies.