White Paper

The Quality Imperative: SAS Institute's Commitment to Quality

A corporate statement of SAS' commitment to product quality, service quality and customer satisfaction


This paper discusses the role of quality in SAS products and services, particularly as it relates to SAS 9.4 and SAS Viya. You will learn about the importance of quality in every aspect of the company, from personnel to research and development, production and customer service. The paper also includes appendices addressing specific issues such as FDA compliance and employee training.