SAS | The Power to Know
Blue radiance
cq5dam.thumbnail.319.319
White Paper

Interaction Orchestration: An Analytics Framework to Transform Customer Interactions Into Relationship-Building Experiences

About this paper

The Interaction Orchestration Framework is the scalable, configurable engine that brings tactical structure and the convergence of technology to support the transformation process. The journey map approach to defining and refining the various types of customer interactions is a blueprint for using the advanced technologies that are currently available.The powerful ability to harmonize real-time decisions across loosely coupled interaction systems provides the capability to predictably control all aspects of every customer interaction across all communication touch points.

About SAS

SAS is the leader in analytics. Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence. SAS gives you THE POWER TO KNOW®.

Have a SAS profile? To complete this form automatically Sign In

*
*
*
*
 
*
 

Semua informasi pribadi akan ditangani sesuai dengan Pernyataan Privasi SAS.

 
  Ya, saya ingin menerima email dari SAS Institute Inc. dan afiliasinya tentang produk dan layanan SAS. Saya mengerti bahwa saya dapat menarik persetujuan saya kapan saja dengan mengeklik tautan tolak (opt-out) dalam email.
 
 

Back to Top