October 4th 
08:30 – 09:30
09:30 – 09:40Introduction
István Musza, Country Manager, SAS Hungary
09:40 – 10:15

Pizza and Great Customer Experience…Increasingly Digital!
David Williams
, Advisory Business Solutions Manager, SAS CI Global Practice

We are all interacting digitally with a wider and wider range of organisations, to acquire more of what we need to live our everyday lives, from financial services to pizza. But how can those organisations use digital and other types of customer intelligence to deliver a more effective, consistent and mutually valuable customer experience? This presentation focuses on the opportunities presented by improved customer intelligence, decisioning and personalization and explores new and existing SAS capabilities in this space.
10:15 – 10:45Customer Best Practice
10:45 – 11:15Break; Meet the experts
11:15 – 11:45Customer Best Practice
11:45 – 12:15SAS Expert/Partner Presentation
12:15– 12:30Closing Remarks
István Musza
, Country Manager, SAS Hungary
12:30– 14:00Networking Buffet Lunch

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