White Paper

Using Analytics to Improve Customer Engagement

Organizations that turn data into insights are gaining competitive advantage through improved connections with consumers

About this paper

The MIT Sloan Management Review's eighth annual Data & Analytics Global Executive Study and Research Report has released its latest findings regarding organizational use of analytics. Innovators continue to glean analytical insights, noting the use of data from multiple sources including customers, vendors, regulators and, in some cases, competitors.

Key findings:

Competitive advantage from analytics continues to grow.
Analytics is driving customer engagement.
Analytically mature companies use more data sources to engage customers.

Sharing data can improve influence with customers and other groups.

About SAS

SAS is the leader in analytics. Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence. SAS gives you THE POWER TO KNOW^®.

Prénom

Nom

E-mail

Entreprise / Organisation

Fonction

Pays/région

Téléphone

Toutes les données personnelles sont traitées conformément à la politique de confidentialité de SAS.

Oui, je souhaite recevoir occasionnellement des emails de la part de SAS Institute Inc. et de ses filiales, sur les produits et services SAS. Je comprends que je peux modifier mon consentement à tout moment en cliquant sur le lien de désabonnement contenu dans chaque email.