SAS | The Power to Know
Backgrounds_84A0920
cq5dam.thumbnail.319.319
White Paper

Keeping Customers: Successful Loyalty Through Analytics

About this paper

For companies that excel at customer loyalty, success goes much deeper than having a great product or giving a nice discount. It’s about knowing how to create a positive customer experience every time. Customer analytics plays a key role in helping organizations ensure that whatever type of interaction or channel used, the customer receives a consistent, personalized and compelling experience.

This report tells how top organizations are using customer analytics to differentiate their next-generation loyalty programs. Interviews with 325 executives reveal how important analytics has become in understanding the customer experience and improving loyalty programs. You’ll also learn how social media data and other big data are being incorporated into loyalty program strategies and how metrics are identified and being used to increase the success of loyalty programs.    

About SAS

SAS is the leader in analytics. Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence. SAS gives you THE POWER TO KNOW®.

Avez-vous déjà un profil SAS ? Pour compléter automatiquement ce formulaire Se connecter

*
*
*
*
 
*
 
 
  Yes, I would like to receive occasional emails from SAS Institute Inc. and its affiliates about SAS products and services. I understand that I can withdraw my consent at any time by clicking the opt-out link in the emails.

Toutes vos données personnelles seront traitées conformément à notre politique de confidentialité des données.

 
 

Back to Top