Giving clients the tools to interpret their customer data

89 Degrees uses SAS® Visual Analytics to help companies drive customer engagement and loyalty

Every interaction a customer makes with a company leaves a trail of data. Magnify this by millions of customers, and the data gets bigger. And if you’re an agency responsible for powering better marketing across a number of brands, the data also becomes complex.

Where we had previously spent meetings taking notes for follow-up analysis, we are now presenting what happened and why using SAS Visual Analytics and discussing the implications.

Rosie Poultney
Vice President of Analytics

But analysis shouldn’t just be confined to a small segment of analysts. It should be accessible to everyone – even if you’re not a data scientist or a coder. That viewpoint, held by Rosie Poultney, Vice President of Analytics for 89 Degrees, played a strong role in the marketing services firm’s decision to modernize its client reporting with SAS Visual Analytics. The technology allows clients to visually explore data and create new reports rapidly, without having to consult an analyst.

Putting analytics to work

89 Degrees provides customer segmentation and targeted communications, designing loyalty programs and creating business metrics for strategic decision making by its clients.

For example, furniture company IKEA used 89 Degrees’ services to power its omnichannel marketing program and develop its loyalty program from scratch to 8 million members. And automotive manufacturer Hyundai relies on 89 Degrees to find new ways to help its customers earn rewards and keep them coming back.

How? 89 Degrees turned to SAS Visual Analytics to help clients explore and produce reports from their own data autonomously. And having more interactive and flexible ways to analyze data leads to better data interpretation, which leads to better service and better results. Since 89 Degrees began using analytics from SAS, the company has achieved an annual revenue growth rate of 20 percent.

From tedious to transformational

A previous reporting system was manual and inflexible – and lacked any graphical punch. “Creating reports was slow, and if we didn't have quite what we wanted, we had to go back, recode, re-extract and do the whole thing all over again,” Poultney explains. “The entire process could end up taking several weeks.”

The agency needed a way to reflect a growing set of data about customers in a way that made sense to their clients. With SAS Visual Analytics, 89 Degrees can create engaging, interactive dashboards and reports that are immediately available via desktop, tablet or smartphone. More than that, 89 Degrees benefits from increased flexibility and ease in exploring the data.

“You don’t need a coder,” Poultney says. “You can hire a marketer and still get data into the decision process.”

Now when a client comes to 89 Degrees with a question about its customer base, the agency can respond faster. 89 Degrees can either generate a new report or create a standard report that allows the client to access the answers autonomously.

For regular reports, 89 Degrees can create a table at the customer level and load it daily, weekly or monthly. “Clients don’t have to go through a massive briefing process to get a number out,” Poultney says. “And it frees our analysts to concentrate on things that are of more value to the company and its clients.”

SAS Visual Analytics allows 89 Degrees to explore its clients’ customer data and split those customers into useful segments. The technology also helps 89 Degrees create a customer health report that tracks how segmented groups are behaving. The company gets standard reports for tracking key performance indicators, taking a deep dive into marketing campaigns and tracking changes in media input over time based on geography.

The solution also makes reporting projects easier. “In the past, a project that normally would have taken us two weeks can now be done on the same level in just three or four days,” Poultney says.

More time for data interpretation and idea generation

Because 89 Degrees can quickly make changes to reports, the company spends a lot more time collaborating with clients on ideas, not going back and forth on minor changes.

“Where we had previously spent meetings taking notes for follow-up analysis, we are now presenting what happened and why using SAS Visual Analytics and discussing the implications,” Poultney says. “We can even make changes to the reports or charts in the meeting, so no one has to wait for answers or wait to make decisions collectively.

“And since we trained our clients to make their own reports, they’re also starting meetings sharing those reports. By removing the barrier to data access, our clients can focus on what the data is telling them, which ultimately leads to improved marketing campaigns that yield higher ROI.”

89 Degrees Company Logo with tagline


  • Generate reports faster and give marketing clients more autonomy in exploring their data and generating reports on their own.



  • Non-technical individuals have the ability to explore data on their own.
  • Quicker turnaround on reports and explorations and the ability to change variables and hierarchies faster.
  • Projects that used to take weeks to complete now can be done in a few days.
  • Internal analysts have time to focus on more critical projects.
  • The company has achieved an annual revenue growth rate of 20 percent.

Les résultats présentés dans cet article sont spécifiques à des situations, problématiques métiers et données particulières, et aux environnements informatiques décrits. L'expérience de chaque client SAS est unique et dépend de variables commerciales et techniques propres, de ce fait les déclarations ci-dessus doivent être considérées dans un contexte. Les gains, résultats et performances peuvent varier selon les configurations et conditions de chaque client. SAS ne garantit ni ne déclare que chaque client obtiendra des résultats similaires. Les seules garanties relatives aux produits et services de SAS sont celles qui sont expressément stipulées dans les garanties contractuelles figurant dans l’accord écrit conclu avec SAS pour ces produits et services. Aucune information contenue dans le présent document ne peut être interprétée comme constituant une garantie supplémentaire. Les clients ont partagé leurs succès avec SAS dans le cadre d’un accord contractuel ou à la suite de la mise en œuvre réussie du progiciel SAS. Les noms de marques et de produits sont des marques déposées de leurs sociétés respectives.

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