Head of Center for Economy and Planning, Elsinore Municipality
Helsingør Municipality has one source for decision-making data
In Elsinore Municipality, all managers have access to rich and detailed information about economy, people and processes through SAS Visual Analytics.
In Elsinore Municipality, an ambitious plan to digitize management information and put it in the hands of all managers has been fulfilled. The historic town with its renowned castle and medieval city centre may look like a time capsule from times long past at first glance, but when it comes to analytical methods in public management, Elsinore is at the forefront of the digital age.
Today, managers have the information right at their disposal and give us guidance on how they need the solution developed. This means that our managers help improve the platform and the reception of the tool has been very positive
Elsinore Municipality started its journey toward a digitized management information system in 2013 when the Center for Economy and Planning, lead by Camilla Aabling, initiated a process, which would eventually bring analytical insight to all of the municipality's 10 centers. The centers span public services and employees in everything from technical services to care for the elderly. The data covered in the solution covers areas such as economy, absentee information, and the fluctuations in numbers of children in kindergartens and other institutions.
From stand-alone reports to on-the-go decision support
"Before we had this solution, my department would produce reports for managers as needed. But today, managers have most the information right at their disposal and give us guidance on how they need the solution developed. This means that our managers help improve the platform and the reception of the tool has been very positive", says Camilla Aabling.
She points out that the easy access to statistics and key figures, often in real-time, has been a big eye-opener for many users. For example, the ability to track fluctuations in sick leave absences has helped managers see the effect of various initiatives to counter above-average sick leave rates.
Manager of the daycare facility Hallandsgaarden
It is all about bringing data into the discussion with employees and making it completely transparent how and on which background decisions are made
Director, Elsinore Municipality
Using data in dialogue with parents
Lotte Roepke is the manager of the daycare facility Hallandsgaarden in Elsinore Municipality. She points out that now, she is able to see how the economy in the institution will be affected based on the ages of children and related funding, as well as how changes in salary expenses for staff will change the outcome. These are facts she is able to use when discussing priorities with both staff and the management board, which consists of parents to children at the daycare.
It is rather unique for a daycare facility to have a tool such as this one. It also makes it easier to fully utilize the amazing resource that we have in our active parents when we can provide good information which is target to them, says Lotte Roepke.
Director of Elsinore Municipality Stine Johansen is satisfied that Elsinore Municipality now has a data analytic tool, which has created a much more fact-based environment for managers to discussing priorities and strategies while at the same time giving managers new tools to solve their everyday challenges.
It is all about bringing data into the discussion with employees and making it completely transparent how and on which background decisions are made. It allows us to ask good questions about our vision and how to achieve it. At the same time, I hope that Elsinore will be known as an attractive place to work if you want to be at the forefront of modern public management, Stine Johansen concludes.
Create one common view of management decision data for all managers in Elsinore Municipality.
With easy access to statistics and key figures, often in real-time, managers at Elsinore Municipality save time and resources and can track the effect of decisions. For example, the ability to track fluctuations in sick leave absences and the effect of various initiatives to counter above-average sick leave rates.