SAS | The Power to Know
Blue radiance
cq5dam.thumbnail.319.319
White Paper

Interaction Orchestration: An Analytics Framework to Transform Customer Interactions Into Relationship-Building Experiences

About this paper

The Interaction Orchestration Framework is the scalable, configurable engine that brings tactical structure and the convergence of technology to support the transformation process. The journey map approach to defining and refining the various types of customer interactions is a blueprint for using the advanced technologies that are currently available.The powerful ability to harmonize real-time decisions across loosely coupled interaction systems provides the capability to predictably control all aspects of every customer interaction across all communication touch points.

About SAS

SAS is the leader in analytics. Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence. SAS gives you THE POWER TO KNOW®.

¿Tiene un Perfil SAS? Para completar este formulario automáticamente Ingreso

*
*
*
*
 
*
 

Toda la información personal será manejado de acuerdo al Aviso de Privacidad de SAS.

 
  Sí, deseo recibir información ocasional de SAS Institute Inc. y sus filiales y afiliados sobre los productos y servicios de SAS. En cualquier momento podré oponerme al uso de mis datos con dicha finalidad haciendo clic al enlace de opt-out existente en los correos electrónicos recibidos.
 
 

Back to Top