SAS Technical Support Hub 

Thursday 27 August 2020 • 2pm – 4pm (GMT) 

At SAS, we are passionate about service delivery, shaping our customer relationships and improving our customer’ experience.
In this session we will engage you, our partner around topics of interest in the SAS Technical Support.

Agenda 

 
14:00 - 14:15Overview about SAS Administrator and Developer role by Sisanda Msimang – Africa Technical Lead
14:15 - 14:30Resources for SAS Administrators and Developers by Sisanda Msimang – Africa Technical Lead
14:30 - 14:35Break
14:35 - 14:50Overview about Technical Support service and polices by Mahmoud Rayan - Senior Associate Analytical Technical Support Engineer
14:50 - 15:05Methods to open a SAS Technical Support policy by Mahmoud Rayan - Senior Associate Analytical Technical Support Engineer
15:05 - 15:10Break
15:10 - 15:30Managing Technical Support Tracks by Mahmoud Rayan - Senior Associate Analytical Technical Support Engineer
15:30 - 15:35Other resources by Sisanda Msimang – Africa Technical Lead 
15:35 - 16:00Q&A

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