About this paper
Labor costs represent one of the largest operational expenditures in hospitality and gaming. At the same time, labor can be one of a property's biggest competitive differentiators – or its worst liability. As economic pressures persist, strategies aimed at hiring the right skill set and efficiently deploying labor resources have become critical to reducing costs while maintaining service levels. That was the topic of a webcast sponsored by the Cornell University Center for Hospitality Research and SAS. This paper provides a summary of that webcast.
SAS is the leader in analytics. Through innovative analytics, business intelligence and data management software and services, SAS helps customers at more than 80,000 sites make better decisions faster. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW®.