About this paper
This paper describes how your organization can harness the power of analytics to demystify hardware reliability, software reliability and other customer quality data in an effort to fully understand factors that influence total customer experience. Insights on a phased approach for implementing a customer-driven quality solution are discussed in detail. In addition, this paper provides a vision for the future of analytics in numerous areas of the organization.
SAS is the leader in analytics. Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence. SAS gives you THE POWER TO KNOW®.