About this paper
Yum Brands’ employee insights function gives the company a better understanding of the behaviors that differentiate the organization’s best employees from their peers. In this paper, David Harcourt, Manager of Employee Insights, shares valuable insight into what it takes to build HR analytic competency from scratch. His mission is to share with others what he wishes he’d known when he started building HR analytics at Yum! Brands. Here, Harcourt shares some of his hard-won lessons learned in five best practices.