On-Demand Webinar

AI in Action: Transforming Jakarta's Urban Services with SAS Viya

Super SAIJAN team developed an AI-driven framework designed to enhance how citizen reports are validated, prioritized, and routed for action.

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About the webinar

Governments are increasingly challenged to manage large volumes of citizen reports while maintaining fast, transparent, and effective public services. Through Jakarta's super-app, JAKI, millions of reports are submitted annually, creating challenges such as duplicate reports, manual validation, and prioritization bottlenecks. To address these issues, the Super SAIJAN team developed an AI-driven framework designed to enhance how citizen reports are validated, prioritized, and routed for action.

This session will showcase the methods behind the award-winning solution, including

  • Fuzzy matching for duplicate detection,
  • Machine learning-based prioritization,
  • Anomaly detection, and
  • Computer vision-assisted validation leveraging CCTV and image analytics.

The proposed approach is expected to help government agencies improve operational efficiency, strengthen citizen trust, and support more data-driven decision-making—earning the team the Global Special Award – Channel Ready at the SAS Hackathon 2025.

In this webinar you will:

  • Discover how Jakarta Smart City leverages SAS Viya and the JAKI super app to analyze citizen reports, remove duplicates, and identify anomalies at scale
  • See how data-driven decisioning enables faster issue resolution by prioritizing and dispatching field officers more effectively
  • Gain practical insights from the panel discussion on how to enter the SAS Hackathon, what to expect throughout the journey, and how SAS supports teams with mentorship

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About the experts


Ponirin Ariadi Limbong

Head of Jakarta Smart City, Dept of Communications, Informatics and Statistics

Ponirin Ariadi Limbong is a senior member of the Provincial Government of Jakarta, currently assigned as the Head of Jakarta Smart City at the Department of Communications, Informatics, and Statistics, the Provincial Government of Jakarta.

Previously served as the Acting Secretary and Head of the Population Information Technology Management Unit (UPTIK) at the Department of Population and Civil Registration (Dinas Dukcapil). He also served as the Aide to the Vice Governor of Jakarta and held various leadership roles in the Department of Youth and Sports (DISPORA).

He holds professional qualifications in Public Policy from the University of Maryland and Oracle Database Management. He is also widely recognized as the Founder and Chairman of the world-class, multi-award-winning Jakarta Youth Choir


Muhammad Iqbal Pillie

Client Engagement and Business Lead, Starcore Analytics

Muhammad Iqbal Pillie is the Client Engagement and Business Lead at StarCore Analytics, where he drives AI innovation and large-scale analytics solutions across public and private sectors. A two-time Overall Global Winner of the SAS Hackathon (2022 and 2023) and a 2025 Channel-Ready award recipient, Iqbal has led impactful initiatives ranging from smart city transformation and tax analytics to AI-powered flood monitoring and civic intelligence systems for Jakarta.


Falko Schulz

Distinguished Software Developer, Platform Products - R&D, SAS

Falko Schulz is a Distinguished Software Developer in the SAS Platform Products Research and Development division. He leads the technical direction for Generative AI initiatives within SAS® Visual Analytics, focusing on integrating LLM-powered capabilities into the product to enhance automation, user interaction, and analytical workflows. Falko contributes to the design and development of core features, driving innovation in data visualization and user experience.

With over 25 years at SAS, Falko has deep experience delivering analytical solutions across industries. Before joining R&D, he held customer-facing roles where he was responsible for implementing enterprise-grade BI solutions and designing scalable analytics architectures. His global career includes work in Germany, Australia, and the United States.


Milica Gallardo Petkovich (Host)

Associate Systems Engineer, SAS

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