Podcast Series

Experience 2030

AI, IoT, smart devices, drones, virtual and augmented reality – we don’t have a crystal ball to say exactly what the future will look like. But we do have the next best thing: data.

Experience 2030 is the result of an ambitious, yearlong collaboration between Futurum Research and SAS.

We used a plethora of industry, market and consumer data and spoke to 4,000 consumers, executives, marketers and tech experts to uncover the trends shaping customer experience today and 10 years from now.  


Join us for this series of podcasts as we explore:

  • Episode 1: An Introduction to Experience 2030.
  • Episode 2: Trust-Enabling Technology and the Evolving Nature of Trust.
  • Episode 3: A New Notion of Customer Loyalty.
  • Episode 4: Immersive Technology: Bridging the CX Divide.
  • Episode 5: Make Experience 2030 a Reality in Your Organization.

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