Sub-Zero Group honored for Excellence in Warranty by GWSCA
Top-ranked product quality, unparalleled customer loyalty stems from SAS® Analytics
The Global Warranty and Service Contract Association (GWSCA) announced recently that Sub-Zero Group Inc. has received its 2014 Excellence in Warranty award. Sub-Zero and Wolf, the industry leaders in premium refrigeration, wine storage and cooking equipment, are highly regarded for their achievements in refrigeration and cooking innovation and customer satisfaction. “Unrelenting dedication to quality, innovation and customer satisfaction is how we keep our promise to our customers of a superior ownership experience,” said Bob Schroeder, Vice President of Quality, Reliability and Customer Service at Sub-Zero Group. “We are pleased that GWSCA recognized the premium we place on quality, and on continuously improving our responsiveness to customer care inquiries. We couldn’t do that without our customer loyalty analytics partner, SAS.”
Sub-Zero: A quality analytics pioneer
Sub-Zero realized early that to maintain the highest levels of product quality and customer satisfaction, standard quality management systems and processes wouldn’t be adequate. An early adopter of analytics, Sub-Zero has been able to detect issues sooner and zero in on root causes for faster resolution.
Sub-Zero began using SAS® quality analytics solutions in 2004. Since then, Sub-Zero and Wolf have seen an improvement in service incident rates, and Sub-Zero’s Consumer Reports rating has climbed. Additionally, J.D. Power and Associates has ranked Sub-Zero and Wolf appliances within its top two positions in its annual Home Appliance Studies since 2010.
“From production line supervisors to boardroom executives, Sub-Zero Group lives and breathes quality,” said Mike Hitmar, SAS Product Marketing Manager. “That dedication to superior products and deep commitment to customers explain Sub-Zero’s 70-year stretch of profitability. At SAS, we share those values and results. Together we’ve found new ways to detect emerging quality issues quickly. And when fewer customers are affected, brand reputation is preserved. We congratulate Sub-Zero on its vision, leadership and this tremendous achievement.”
To learn more about how SAS helps manufacturers achieve unparalleled success by using analytics to improve quality, please download Shifting Gears: The Value of Customer-Driven Quality in Manufacturing. To follow news and updates about SAS manufacturing solutions, follow us on Twitter at @SASMFG.
About Sub-Zero Group Inc.
Sub-Zero Group Inc. manufactures the global premium appliance brands Sub-Zero and Wolf. Founded in 1945 and headquartered in Madison, Wis., Sub-Zero, Inc., is the leading manufacturer of American-made luxury refrigeration, freezer and wine storage products. Specializing in food preservation, Sub-Zero pioneered the concept of dual refrigeration and prides itself on being the first company to store frozen foods at ultralow, “sub-zero” temperatures. In 2000, Wolf Appliance, Inc., the premier maker of ranges, ovens, cooktops and grills, was formed by Sub-Zero, establishing the brands as corporate companions and kitchen soul mates. In its third generation of family ownership, the privately held company also operates manufacturing facilities in Fitchburg, Wis., and Goodyear, Ariz. Both brands are continually recognized for the highest achievements in refrigeration and cooking innovation and customer satisfaction. For more information about Sub-Zero and Wolf, visit subzero-wolf.com or follow us on Facebook at facebook.com/subzerowolf or Twitter at @subzerowolf.
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