April 28 - May 1 | Dallas, TX


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Frequently Asked Questions

You've got questions - we've got answers. 


How do I register for SAS Global Forum 2019?

Visit the Registration Details page to register for the Users Program, Executive Program or Partner Forum.

How do I modify my registration?

You will receive a confirmation email when you register. You can modify or cancel your registration through a link within that email. You will need your case-sensitive confirmation number.

Are there day passes available?

A day pass is $600 until March 4. The cost is $700 from March 5 until the event. When you register for a day pass, you will be able to attend only the events for that day. Day pass registration allows you to attend only the events scheduled for that day.

How do I make a payment?

Online registrations require a credit card for payment. Visa, MasterCard, Discover or American Express are accepted. There is a PDF registration form on our website if you need to pay by PO or check.

What if I have an inquiry about my registration as a government attendee?

All government attendee inquiries should be directed to

Hotel and Travel

How do I make my hotel reservation?

Please do not call the hotel directly. All hotel reservations for the SAS Global Forum 2019 must be made online during your conference registration. Simply enter your arrival and departure dates and the available hotels, with their corresponding room rates and cancellation policies, will be displayed.

What hotels are available in the SAS Global Forum room block?

As a reminder, booking your hotel stay in one of these hotel room blocks offers you the best conference rate.

AC Hotel Dallas Downtown
The Adolphus Hotel
Aloft Dallas Downtown
Cambria Hotel & Suites Downtown Dallas
Courtyard Dallas Downtown/Reunion District
Crowne Plaza Dallas Downtown
Fairfield Inn & Suites Dallas Downtown

Hampton Inn & Suites Dallas Downtown
Hilton Garden Inn Downtown Dallas
Homewood Suites Dallas Downtown
Hotel Indigo Dallas Downtown
Hyatt Regency Dallas
La Quinta Inn & Suites Dallas Downtown
Lorenzo Hotel

Magnolia Dallas Downtown
Omni Dallas Hotel
Residence Inn Dallas Downtown
Sheraton Dallas Downtown
SpringHill Suites Dallas Downtown/West End
The Statler Dallas
TownePlace Suites Dallas Downtown
The Westin Dallas Downtown

What if my dates are not available online?

Please contact ConferenceDirect at

When will my waitlisted nights be confirmed?

If your reservation contains nights that are waitlisted, rest assured that ConferenceDirect is working to complete your reservation as quickly as possible. You will receive an updated acknowledgement once your reservation is confirmed in its entirety.

How can I book multiple rooms?

If you need to make room reservations for a group of 10 rooms or more, please contact ConferenceDirect with your request at

How do I make a special request for my hotel room?

If you have a special request like two beds, nonsmoking, high floor, etc., please know special requests are not guaranteed. Check with your hotel. It will do its best to accommodate room type and special requests.

When can I check into my hotel?

Check-in varies from 3 to 4 p.m. depending on hotel.

How do I extend my stay?

If you want to extend your stay to include dates that are not available, you may choose to waitlist the additional nights online. ConferenceDirect, the official housing bureau, will work to accommodate your additional nights and send an updated acknowledgment once confirmed.

When will my credit card be charged?

When making a reservation online, you are required to provide a valid credit card as a form of guarantee. It will not be charged immediately. When and if the card held as a guarantee will be charged varies by hotel.

How do I make a change or cancel my hotel reservation?

All hotel changes, including cancellations, can be made online using the Modify Reservation link through April 18, 2019. After April 18, 2019, contact your hotel directly.

Who do I contact if I have issues with my hotel reservation?

All housing issues are handled through ConferenceDirect. You can reach them by emailing

Are there government rates for hotels?

Please contact ConferenceDirect at for a direct registration link and details. These rates are limited.

Is there transportation available from the airport to the conference venue?

There will not be conference shuttles running from the airport to conference hotels. To find out information regarding public or private transportation, see more details on our website or visit the Dallas airport websites or

Is there transportation available from hotels to the conference venue?

SAS Global Forum will provide shuttle services from the following hotel routes to the Kay Bailey Hutchison Convention Center at designated times from Sunday, April 28, through Wednesday, May 1:

  • Fairfield Inn & Suites Dallas Downtown and TownePlace Suites Dallas Downtown.
  • Cambria Hotel & Suites Downtown Dallas, Hotel Indigo Dallas Downtown and Hilton Garden Inn Downtown Dallas.
  • Lorenzo Hotel.
  • AC Hotel Dallas Downtown, Residence Inn Dallas Downtown and Hampton Inn & Suites Dallas Downtown.
  • SpringHill Suites Dallas Downtown/West End.
  • Sheraton Dallas Downtown.

Is there parking available at the convention center?

Yes. The Kay Bailey Hutchison Convention Center is located at 650 S. Griffin Street. Its parking garage and three surface parking lots can accommodate almost any vehicle. View details.

Are there any airline discounts for travel to SAS Global Forum?

Yes. Delta and American Airlines offer discounted rates. See instructions for booking below:

To book using Delta, visit and click on Advanced Search. Enter Meeting Event Code NMSQC in the field, or call 800-328-1111. Valid for travel to DFW and DAL from April 23 to May 6, 2019.

To book using American Airlines, visit Choose Main Cabin fare. Add the code 7649DF in the Promotion Code field after entering passenger information. Valid for travel to DFW from April 25 to May 4, 2019.

How can I request a travel visa invitation letter?

If you need to request a travel visa invitation letter, you must first be registered for the conference. Keep in mind that for a stay of fewer than 90 days, a visa is not generally required for most travelers from Commonwealth countries, the European Union and North America. For current travel requirements, please contact your local travel authorities. For visa invitation letters, please contact your local SAS office.

Cancellations and Policies

How can I cancel my registration?

Substitutions are welcomed at any time. To cancel your registration, please notify us in writing by April 8 to receive a full refund. After that date, there will be a $100 processing fee for each cancellation. After April 22, the registration fee is nonrefundable. No refunds will be honored for the pre-conference tutorials after April 15. Cancellation requests may be sent via email to the registrar or follow the instructions on your confirmation letter to manage your cancellation.

What is the guest policy?

Conference attendees may bring a guest 21 years or older (children are not permitted). Guests must be registered ($200 fee) and will be required to show a badge in order to attend the following conference activities: Opening Session and the Kick Back Party. Guests cannot attend the following: conference presentations, breakfast, lunches or access into The Quad (including Monday night's Happy Hour Reception). Cancellations for guests must be made by April 22 to be eligible for a full refund.

Promotions and Discounts

I am a presenter. Is there a discount for registration?

Yes. There is a 50% discount for primary presenters. View the Speaker Resource Center for discount code. The 50% discount is also applicable to one co-presenter.

How do I register my team for a discount?

Team discounts are available for groups of five or more. All organizations must apply for a team discount by April 22, 2019. A special team code will be assigned to your organization and provided to the team manager. It is the team manager's responsibility to pass that code on to team members. Each team member must submit a separate registration using the team code. The team discount must be in place prior to any team member registering in order for the discount to apply to that registrant. Everyone must register during the same registration period (e.g., early-bird or regular registration).

What is the Giving Tuesday discount promotion?

From Nov. 27 through Dec. 11, registrants will receive 15% off their registration. You must use code GIVING19 when registering.

Can I use EPTO units to pay for training at SAS® Global Forum?

To pay for training at SAS Global Forum using EPTO units, please use the discount code EDUEPTO when registering. Once your registration is received, a SAS representative will contact you to collect your account information.

Can I use EPTO units to pay for registration fees?

To pay for SAS Global Forum registration using EPTO units, please use the discount code EDUEPTOCON when registering. Once your registration is received, a SAS representative will contact you to collect your account information.

Can I use SAS Training Points to pay for registration fees?

To pay for SAS Global Forum registration using SAS Training Points, please use the discount code EDUPTSCON when registering. Once your registration is received, a SAS representative will contact you to collect your account information.

Can I use SAS Training Points to pay for training at SAS® Global Forum?

To pay for training at SAS Global Forum using SAS Training Points, please use the discount code EDUPTS when registering. Once your registration is received, a SAS representative will contact you to collect your account information.

The Quad

When is The Quad open?

Sunday, April 28 - 4:30 - 6:30 p.m.
Monday, April 29 – 10:00 a.m. - 3:30 p.m. and 5:30 - 7:00 p.m.
Tuesday, April 30 - 9:30 a.m. - 5:30 p.m.
Wednesday, May 1 - Closed

How can I learn more about what is in The Quad?

Tours will be available on a first-come, first-served basis on Sunday. Sign-up details coming soon. You may also review all details about the areas in The Quad in the SAS Global Forum mobile app available in March.

What if I have questions about The Quad once in Dallas?

See the staff at The Quad Information Desk.

Information for Presenters

When will presentation times be assigned?

Presentation times will be assigned in February 2019.

When are my e-posters, presentations and papers due?

E-posters are due March 21. Papers are due March 28. And final presentations are due April 12.

What is the Presenter Resource Center (PRC)?

The PRC is the one place that holds all you need to know as a presenter for SAS Global Forum. As a primary presenter, you should have received an invitation to the PRC in December. Visit the PRC frequently and check off your presenter tasks.

Who do I contact if I have inquiries about my role as a presenter?

Miscellaneous and Who to Contact

Are meals included with the event and what are they?

On Monday and Tuesday, a continental breakfast and lunch will be provided. We will also provide drinks and light snacks during breaks. On Wednesday, a continental breakfast is provided, and there will be drinks and light snacks during the morning break.

What is the dress code for the event?

The dress code for the event is business casual. (We do recommend attendees bring a sweater or light jacket because it tends to be chilly in the sessions).

How do I email the conference registrar?

You can contact the conference registrar at

How can I volunteer for SAS Global Forum?

You can apply to be a volunteer here. If you have questions, contact

Who do I contact about my sponsorship?

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