Contact SAS Technical Support

If you are unable to solve a problem or answer a question using our self-help resources, you can open a case for resolution by SAS Technical Support. Before opening a case, gather the following information to ensure quick and efficient service:

Note: Report critical problems by phone

  • Products and versions
  • Operating system
  • Site number (See Locating Your SAS Site Number for assistance.)
  • Problem details (including errors and logs)
  • Troubleshooting steps you have taken

For more tips about contacting SAS Technical Support, read SAS KB0036292.
For general information about SAS support services, read Technical Support Policies.

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(legacy tracks opened before 8/21/2023 only)