Contact SAS Technical Support

If you are unable to solve a problem or answer a question using our self-help resources, you can open a case for resolution by SAS Technical Support. Before opening a case, gather the following information to ensure quick and efficient service:

Note: Report critical problems by phone

• Products and versions
• Operating system
• Site number (See Locating Your SAS Site Number for assistance.)
• Problem details (including errors and logs)
• Troubleshooting steps you have taken

For more tips about contacting SAS Technical Support, read SAS KB0036292.
For general information about SAS support services, read Technical Support Policies.

   SAS is modernizing the customer portal to enhance your experience with us. Click here to learn more.