SAS-Experience2030-FINAL

White Paper

SAS-Experience2030-FINAL

The Future of Customer Experience is... NOW!


Today’s consumers not only expect a lot from brands, they also capitalize on AI, IoT, mixed reality and other immersive and emerging tech. This puts tremendous pressure on marketing organizations to reinvent their operating models so they can act in the moment.

This global report identifies the various relationships between brands and consumers that shape customer engagements today, uncovering where they are aligned and where they are not. It provides insights to help brands bridge those gaps to build a forward-looking customer experience framework to help move their companies into the future.

Third-party paper sponsored by SAS and conducted by Futurum Research.

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