About the workshop:
Over the last few months, you and your teams have been thinking about how you can pivot and do things differently – given the changing behaviors of your customer.
We understand that your customers are more demanding than ever, they expect you to deliver highly relevant, seamless experience across multiple touch points. They expect that you know them and all information describing their behavior, will be used consistently to improve their overall experience from buying a product or acquiring a service up to customer support. This is regardless of how or where they engage – whether it be online, via an app, call center or in person. I’m sure you are aware that delivering this kind of experience will make a positive impact on revenue. However, we also know that these also comes with great challenges.
Given this, we’d love a chance to speak with you about how your company is delivering great customer experience. We would like to invite you to have an exclusive coffee hour session (online) with SAS PH Team and our SAS ASEAN CX expert Danielle West to discuss best practices on this space and how are we helping different organizations to achieve extraordinary customer experience.
TARGET AUDIENCE: Chief Marketing Officer, Head of Marketing, Branding, Customer Intelligence, Customer Experience