Keep your customers coming back for more
Maruti Suzuki has been No. 1 on J.D. Power's ranking for customer satisfaction for the past 14 years. But you can't get too comfortable with that success; you have to keep striving to be better. What's the secret to keeping your customers happy with your product - happy enough to buy again and again?
Rajesh Uppal is Executive Director of IT and CIO of the Information Technology Division. He says that Maruti Suzuki's decided to "Market to One," where each of its 10 million customers gets the individualized attention they deserve. And that's contributed to nearly 3 percent growth in just seven months!