About this paper

Across the globe, technological advancements are regularly pushing the automation potential of organisations. This is particularly the case for the telecommunications industry where the potential for automation lies in reliably smarter processes augmented with analytics and artificial intelligence (AI) capabilities.

Telcos are awash with data. The challenge they face is creating meaningful connections between the various pockets of siloed data to support improvements in operational efficiencies, decision-making, customer experience and profitability. Those who adapt and embrace analytics and AI will unlock opportunities by converting current processes to be reliably smart, such as credit risk, fraud, and collections.