Technical Support

Overview

SAS' acclaimed Technical Support Service is set up to provide technical expertise to our licensed customers in the Australia and New Zealand region. We understand that our customer's success may depend on how effectively you can put your technology to work so it is therefore our mission to empower our customers to achieve their business goals by providing the highest level of Technical Support. The Tech support service is available to all our Australia and New Zealand customers at no additional charge.

Find an answer

This page is designed to help you find answers to your questions. A lot of the links on this page are for resources that we use in Tech Support ourselves to help us answer questions we get asked.

Tips and Tricks

Want to know the quickest and easiest ways to use SAS Software? Check out the following Tips and Tricks Archives:

• Samples & SAS Notes
• Tips and Tricks for Scalability and Performance
• Install Center

Usage Notes

Search for known problems, usage issues and tips, documentation errors and corrections, and compatibility issues.

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Sample Programs

Need help using a PROC you have never seen before? Check out our Sample Programs.

• ODS Example
• SAS/GRAPH Samples
• Enterprise Integration Notes
• Statistics Notes
• AppDev Studio Notes

Useful Publications

Need a manual on a particular topic? Check out our list of Useful Publications.

• SAS Administrator Documentation
• Product Documentation
• Administrator for Enterprise Clients: Users Guide (PDF)
  
• Enterprise Miner Procedures Reference Documentation

Downloads

Not sure what the latest hotfixes are? Check out these downloads.

• Hotfixes
  
• Product Downloads

Mailing Lists

Do you want to be updated with the latest information about SAS? Sign up for one of our email lists.

Contact us

To provide the most effective response to your questions and problems, someone at your site has been designated as the local SAS Site Representative. These are knowledgeable SAS users who are provided with additional resources to assist all SAS users at your site. You can often get a quick answer to your SAS questions by contacting your local SAS site representative before calling SAS Technical Support. If you don’t know who your SAS site representative is, call us and we will give you their details.

After Hours Phone Support:

For urgent problems after hours (including weekends) you can call the numbers above and you will be prompted to be connected to the Worldwide Technical Support Network, where technical staff in the US or Europe will be available to take your call. We request that this service only be used on urgent occasions.