Tech support

We help you get the best out of SAS

 

SAS customers receive a full suite of support services at no extra charge, including skilled telephone technical support and unlimited, around-the-clock online technical support. Contact us if you experience problems or need help with the maintenance or optimization of your SAS environment.

 

Contact tech support

Customer Support, SAS Denmark
e-mail: support@sdk.sas.com
Phone: +45 70 28 29 99
Fax: +45 70 28 29 91

Office hours: Monday - Thursday 8:30-16:30 and Friday 8:30-16:00.

If you experience critical errors outside opening hours please contact our global support network, Worldwide Technical Support:

  • Phone: 919 677 8008

 

When you contact us

To receive the best possible suppport, please have this information at hand when contacting us:

  • Site number
  • Operative system
  • SAS® version (e.g. 9.1.3, 9.2, 9.3, 9.4)
  • All details about error messages and a copy of the SAS log

If you have a BI or DI server, it will also be helpful if you can provide your meta data server log.

Our service
Read our Customer Support Policies for info abou processes and response times.

Your preparation
Here you can read more about your own preparation for a good dialoge with customer support:
Four things to remember when opening a track with SAS Technical Support

Also please remember to consult our many online self service resources at support.sas.com.

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