DRIVING INNOVATION IN INSURANCE

Re-imagining customer experience across the insurance value chain through digital transformation

In association with

On-Demand Sessions

EPISODE 3

ENHANCING THE DIGITAL IQ OF AN INSURER

Build Vs Buy

Session Details:
This talk will cover how Insurance organizations are applying AI & ML capabilities across the Insurance Value Chain and the challenges they are facing in their digital transformation journey and how are they deciding between build vs Buy?

Goutam Datta,
Chief Information & Digital Officer,
Bajaj Allianz Life Insurance Co. Limited

Eswaranatarajan N,
President & COO,
Kotak Mahindra General Insurance Co.

Deepak Ramanathan,
VP, Customer Advisory,
SAS APAC

Mehmood Mansoori,
President
Shared Services & Online Business,
HDFC ERGO

Manu Lavanya,
Director & Chief Operations Officer,
Max Life Insurance

Pallavi Malani,
Managing Director & Partner,
Boston Consulting Group, India

EPISODE 2

REIMAGINING CUSTOMER EXPERIENCE

Leveraging AI/ML driven decision making to improve the customer engagement

Session Details:
In an industry largely dominated by intermediaries, Indian Insurers for long have tried to improve their direct engagement with customers with the goal of improving customer connect and growing their share of the customer wallet. This discussion will touch upon key strategies Insurers are adopting to get more intimate with their customers and the role AI & ML are playing to make this happen.

Saurabh Tiwari,
Chief Technology Officer,
Policybazaar

Pushan Mahapatra - Director,
Strategic Investments & Digital Initiatives,
SBI General Insurance

Vishal Subharwal - EVP,
E-commerce & Digital Marketing,
HDFC Life Insurance Co. Ltd

Prasad Lad,
Partner,
McKinsey & Company

Oliver Börner,
Transformation Lead - Financial Services,
SAS (DACH region)

Sourabh Chatterjee,
President & Head - Technology,
Digital Sales & Travel,
Bajaj Allianz General Insurance

EPISODE 1

THE NEW-AGE ACTUARY

The evolving role of Actuaries in the digital era

Session Details:
For long, the Actuarial fraternity have limited their expertise in areas related to Risk pricing and Reserving with more static data. With newer dimensions of risk evolving in the era of digital and AI, organizations having increasing amounts of 3^rd party data and unstructured data enabling newer dimensions of behavioral analysis, thus changing the role of Actuaries. Also, with deep expertise in statistics and domain, Actuaries could extend their expertise to areas beyond the conventional areas of risk assessment. In this webinar you will hear on emerging role and challenges for the Actuaries in the coming future.